Make Inquiry

TDRA provides customers with the ability to inquire about its services, initiatives, or events, or to inquire about the status of a current request already submitted by the customer, or any other inquiries.

Submit a Suggestion

TDRA provides customers with the ability to submit suggestions regarding its services, initiatives and events to develop the work procedures.

Complaint about TDRA

A service that allows customers to complain against any of the procedures or services provided by the Telecommunications and Digital Government Regulatory Authority (TDRA).

Dispute resolution with service providers

Submit a complaint about service providers (Etisalat, du) regarding mobile services, data, landlines or others

Customs Release Permit for Telecommunication Devices

Through this service, TDRA issues custom release permits for telecommunications equipment in the UAE

Block or Unblock Websites

The prohibited content is defined as any content that is contrary to the public interest, public morality, public order, public and national security, Islam morality or is otherwise prohibited by any applicable UAE law, regulation, procedure, order or requirement, as more specifically described in each of the Prohibited Content Categories, Here. The service allows customers to request that service providers block or unblock websites violating UAE laws.

Request Exception From Blocking System

Through the service, government entities can request approval from TDRA to be exempted from the blocking system applied by telecom service providers

Government Entities Social Media Support

The service allows federal and local government entities to get technical support related to social media platforms, in relation to: - Solving issues related to the entity's account hacking - Renaming the account names, while keeping the account verified

Customer Experience Test

This service allowed the government entities to apply for the User Experience Testing - UX Lab request provided by TDRA.

Issuance of Wireless Permits

Through this service, TDRA issues wireless services authorizations to government entities, business and individuals

Modify Wireless Authorizations

Through this service, TDRA modifies wireless services authorizations to government, business and individuals

Renew Wireless Authorizations

Through this service, TDRA renews wireless services authorizations to government, business and individuals

Cancel Wireless Authorizations

Through this service, TDRA cancels wireless services authorizations

Providing Cloud Infrastructure (IaaS)

Providing convenient, on-demand access to a shared pool of configurable computing resources (e.g. networks, servers and storage), with a centralized deployment model, compute and storage resources enabling rapid service provision and launch with minimal management effort or interaction with service provider. The overall objective is to create a more agile federal enterprise where services can be provisioned on demand to meet government compute requirements. The service provides the following features: - Data migration feature (self-service): linking the government entity with FedNet so that the entity's business can be migrated from its location to FedNet using VMware Cloud Migration tools - The entity's infrastructure must be compatible with VMware technology - VPN feature (Self-Service): The secure virtual networking (VPN) feature within FedNet cloud enables the entity's employees to benefit from their corporate services remotely. In addition, the feature can be utilized as a site to site VPN termination point for the entities to connect to FedNet.

Email as a Service

Providing Email as a service to government entities, using Microsoft Exchange This service provides a self-portal for entities to manage their mail account

Activate a government service on the federal network

FedNet provides connectivity between government entities for the purpose of exchanging and sharing data, which would save the entities the costs of direct connection with each entity independently.

Network Technical Support Service

Providing technical support to the beneficiaries of FedNet services. This service is available to the entity by default as soon as it enrolls on any of FedNet services.

Data Backup (BaaS)

Data backup aims at the protection of government entities' virtual data centers hosted on FedNet or their data. This service provides a platform for entities to manage backup processes.

Disaster Recovery as a Service

Disaster recovery service enables entities to protect the systems hosted in their digital infrastructure or on the FedNet to be protected in another location far from the government entity's location. The service provides the entity with the flexibility to protect its critical virtual systems, and reduce the overall cost. Additionally, users can implement disaster recovery drills in their environment without referring to the FedNet team, to ensure availability and compliance with business continuity standards.

Default Networking

The Telecommunications Regulatory Authority and the Digital Government provide two types of network connectivity that connect government entities to the federal government network. One is the dedicated network connection ( MPLS ), which is an encrypted connection used to connect government entities through a private network with the highest service level standards. The other connection is the virtual network connection ( VPN), which is done through the Internet to the FEDnet.

Government Service Bus (GSB)

It is a system that allows government entities to exchange data smoothly and provide their services in an integrated way. The system meets the customer's needs to get the service without moving from one entity to another.

Technical Consultancy Service for Government Entities

This service provides technical consultancy to government entities to solve technical issues via expert technical teams of TDRA. It highlights challenges facing government entities and provides related suggestions and solutions.

mSurvey

The service provides a tool for composing surveys for the government entity. That tool enables the entity to reach the target audience and allows the public to provide their opinions easily and transparently.

Information Security Awareness Sessions

The service provides government entities with awareness lectures on different subjects of cybersecurity. It aims to make the public aware of the best practices in this field and related risks.

Private Dedicated Connectivity

TDRA provides two types of connectivity to connect government entities to FedNet. Private dedicated connectivity is encrypted and used to link government entities via a private network with high standards, while virtual private networking is made online via FedNet. Connectivity is made upon the requirements of the applicant and in coordination with FedNet.

Request to Provide Digital Sharing Tools

It is assisting government entities to adopt digital participation tools provided to implement the principles of the UAE digital government. The service allows entities to use an interactive platform to develop services, policies and projects based on the feedback of the public.

High Performance Internet Gateway

This service provides secure internet to all federal government entities through a dual internet service provider, which allows for higher productivity. This service provides a unified internet connection within federal entities. The Federal Network is the main internet service provider for federal entities, which guarantees a service availability by 99.99% throughout the year

Request for Linking To UAE PASS

Providing consultancy service to government entities regarding linking to the UAE Pass for purpose of digital transformation in the UAE

Endpoint Protection

Providing a security system hosted in FedNet cloud services, installed in the servers and computers of the government entity. This system provides protection for the endpoints and devices of the entities by providing a mechanism that prevents the attacker from misusing servers and computers and sending alerts in the event of any hacking attempts. These systems can also be used for detecting intrusions that have already occurred.

Phishing Assessment

Measuring the extent to which employees respond to fraudulent messages, by sending fake messages and persuading them to send their private information or open links and attachments. A report is provided to the entity on who opened the email and clicked on the link, and who provided their private information. The report helps in assessing the level of employees awareness on security risks

Report a Cyber Incident

This service allowed the government entities to report an incident to be investigated by the TDRA team.

Penetration Testing

Evaluating the security practices at the level of the digital infrastructure and digital services of government entities, by searching for security vulnerabilities and trying to use them to access data and internal environment, and then providing a report to the entity about the vulnerabilities that have been discovered, in order to close them before attackers exploit them

Digital Forensics Analysis

Providing Forensics Analysis services for any devices or networks hacked or suspected of being hacked, and issuing a Forensics Analysis report with detailed information about what happened, how it happened and who did it.

Detecting security Vulnerabilities

This service helps government entities identify security vulnerabilities in servers, networks, and websites and provide them with recommendations on mechanisms for resolving vulnerabilities.

Providing a Security Incident Management System (SIEM)

Installing a security incident management system in the technical work environments and networks of the government entity, which provides alerts about potential risks, security incidents and vulnerabilities

Internet of Things Service

A service that allows government entities and companies to obtain approval certificate to conduct Internet of Things services

SMS Spam

NOC for Practicing E-Activity

TDRA provides NOC for practicing e-activity to individuals and businesses that wish to practice an activity of an economic nature on the Internet in the UAE, through websites, applications or social media accounts

New Application for Trust Services License

This service aims to issue licenses to trust service providers and qualified trust service providers in the United Arab Emirates.

Add new service in existing License

This service aims to add a new (qualified) trust service or trust service to a valid TSP or (Q)TSP license.

Renewal Application for Trust Services License

This service aims to renew licenses to trust service providers and qualified trust service providers in the United Arab Emirates.

Modifying license information for Trust Service Providers

This service aims to amend the administrative and technical data in the (Q)TSP License

Grievance against authority decision for Trust Services

This service aims to facilitate the submission of grievance against decisions or violation decisions taken by TDRA against (Qualified) Trust Service Providers.

Cancel a service in a license for trust service providers

This service enable the cancellation of a (Qualified) Trust Service from a valid license of (Qualified) Trust Service Providers

SIM Card Point of Sale Registration

This service facilitates registration of SIM cards Points of Sale (PoS) in the UAE

Modify SIM Card Point of Sale Registration

Through this service, the applicant can modify the details of SIM Card Point of Sale registration in the UAE.

Renew SIM Card Point of Sale Registration

Through this service, the applicant can renew SIM Card Point of Sale Registration in the UAE

Cancel SIM Card Point of Sale Registration

Through this service, the applicant can cancel SIM Card PoS registration in the UAE

Allocate Number Resources

Allocating number resources to UAE telecom service providers

EX Post Competition Complaints

Monitoring and following-up to control the anticompetitive behavior, ending the violations that have been found, and informing the licensee "the complainant" of all the steps that have been taken to correct wrongful practices.

Issue Licences to Provide Telecommunication Services

TDRA is the legal entity responsible for issuing licenses under the Telecommunications Law. According to the Law, operating a public telecommunications network or providing subscribers with telecommunication services and all other types of activities determined by the Board of Directors in accordance with the provisions of the Law requires obtaining a license from TDRA. The service also includes existing licensees who want to renew, amend or cancel their telecom services license.

Price Control Request (PCR)

This service allows telecom service providers in the UAE to obtain a decision from TDRA regarding price control requests for new telecom services in order to ensure fair competition between telecom service providers.

Public Lands Allocation Recommendation

The service allows telecom service providers to obtain a letter of recommendation from TDRA addressed to the concerned municipalities to approve the allocation of a public plot of land for the construction of relay transmitters of mobile network.

Request to resolve interconnection disputes between Licensees

Resolving disputes related to interconnection or access to the network between licensees in a sequential and clear manner to settle disputes between them

Return Number Resources

The service allows telecom service providers to return unused numbers

Accredited Domain Registrar License

Obtain an Accredited Domain Registrar License to provide services to register, renew or modify UAE's country code namespace (ccTLD).

Renew Licence of Accredited Domain Registrars

Renew you Accredited Domain Registrars License

Accredited Registrar Account Top Up

Top-up your account

Accredited Registrar Technical Support

TDRA provides the necessary technical information to the accredited registrars and respond to their inquiries through a specialized team

Register and Approve Telecommunication Equipment

Apply for Register and Approve Telecommunication Equipment

Renew Approval of Telecommunication Devices

Renew the registration and approval of telecommunications equipment in the UAE. it should be requested one month before expiry date of the certificate, or within 15 days of the expiry.

Modification of Telecommunications Equipment Type Approval

Modification of the of the type approval certificate data, if the modifications are as described in the "Service Conditions" field.

Register Telecom Supplier

Registration of manufacturers and suppliers wishing to trade in telecommunications equipment in the UAE

Modify Registration of Telecom Equipment Supplier

Modify registration of telecom equipment suppliers and manufacturers in the UAE

Renew Registration of Telecom Equipment Supplier

Renew registration of telecom equipment suppliers and manufacturers in the UAE

Cancel Registration of Telecom Supplier

Cancel your registration as a telecom supplier in the UAE

Make Inquiry

TDRA provides customers with the ability to inquire about its services, initiatives, or events, or to inquire about the status of a current request already submitted by the customer, or any other inquiries.

Submit a Suggestion

TDRA provides customers with the ability to submit suggestions regarding its services, initiatives and events to develop the work procedures.

Dispute resolution with service providers

Submit a complaint about service providers (Etisalat, du) regarding mobile services, data, landlines or others

Customs Release Permit for Telecommunication Devices

Through this service, TDRA issues custom release permits for telecommunications equipment in the UAE

SMS Spam

NOC for Practicing E-Activity

TDRA provides NOC for practicing e-activity to individuals and businesses that wish to practice an activity of an economic nature on the Internet in the UAE, through websites, applications or social media accounts

Register Telecom Supplier

Registration of manufacturers and suppliers wishing to trade in telecommunications equipment in the UAE

Make Inquiry

TDRA provides customers with the ability to inquire about its services, initiatives, or events, or to inquire about the status of a current request already submitted by the customer, or any other inquiries.

Submit a Suggestion

TDRA provides customers with the ability to submit suggestions regarding its services, initiatives and events to develop the work procedures.

Complaint about TDRA

A service that allows customers to complain against any of the procedures or services provided by the Telecommunications and Digital Government Regulatory Authority (TDRA).

Dispute resolution with service providers

Submit a complaint about service providers (Etisalat, du) regarding mobile services, data, landlines or others

SMS Spam

Make Inquiry

TDRA provides customers with the ability to inquire about its services, initiatives, or events, or to inquire about the status of a current request already submitted by the customer, or any other inquiries.

Submit a Suggestion

TDRA provides customers with the ability to submit suggestions regarding its services, initiatives and events to develop the work procedures.

Complaint about TDRA

A service that allows customers to complain against any of the procedures or services provided by the Telecommunications and Digital Government Regulatory Authority (TDRA).

Dispute resolution with service providers

Submit a complaint about service providers (Etisalat, du) regarding mobile services, data, landlines or others

Customs Release Permit for Telecommunication Devices

Through this service, TDRA issues custom release permits for telecommunications equipment in the UAE

Block or Unblock Websites

The prohibited content is defined as any content that is contrary to the public interest, public morality, public order, public and national security, Islam morality or is otherwise prohibited by any applicable UAE law, regulation, procedure, order or requirement, as more specifically described in each of the Prohibited Content Categories, Here. The service allows customers to request that service providers block or unblock websites violating UAE laws.

Request Exception From Blocking System

Through the service, government entities can request approval from TDRA to be exempted from the blocking system applied by telecom service providers

Government Entities Social Media Support

The service allows federal and local government entities to get technical support related to social media platforms, in relation to: - Solving issues related to the entity's account hacking - Renaming the account names, while keeping the account verified

Customer Experience Test

This service allowed the government entities to apply for the User Experience Testing - UX Lab request provided by TDRA.

Issuance of Wireless Permits

Through this service, TDRA issues wireless services authorizations to government entities, business and individuals

Modify Wireless Authorizations

Through this service, TDRA modifies wireless services authorizations to government, business and individuals

Renew Wireless Authorizations

Through this service, TDRA renews wireless services authorizations to government, business and individuals

Cancel Wireless Authorizations

Through this service, TDRA cancels wireless services authorizations

Providing Cloud Infrastructure (IaaS)

Providing convenient, on-demand access to a shared pool of configurable computing resources (e.g. networks, servers and storage), with a centralized deployment model, compute and storage resources enabling rapid service provision and launch with minimal management effort or interaction with service provider. The overall objective is to create a more agile federal enterprise where services can be provisioned on demand to meet government compute requirements. The service provides the following features: - Data migration feature (self-service): linking the government entity with FedNet so that the entity's business can be migrated from its location to FedNet using VMware Cloud Migration tools - The entity's infrastructure must be compatible with VMware technology - VPN feature (Self-Service): The secure virtual networking (VPN) feature within FedNet cloud enables the entity's employees to benefit from their corporate services remotely. In addition, the feature can be utilized as a site to site VPN termination point for the entities to connect to FedNet.

Email as a Service

Providing Email as a service to government entities, using Microsoft Exchange This service provides a self-portal for entities to manage their mail account

Activate a government service on the federal network

FedNet provides connectivity between government entities for the purpose of exchanging and sharing data, which would save the entities the costs of direct connection with each entity independently.

Network Technical Support Service

Providing technical support to the beneficiaries of FedNet services. This service is available to the entity by default as soon as it enrolls on any of FedNet services.

Data Backup (BaaS)

Data backup aims at the protection of government entities' virtual data centers hosted on FedNet or their data. This service provides a platform for entities to manage backup processes.

Disaster Recovery as a Service

Disaster recovery service enables entities to protect the systems hosted in their digital infrastructure or on the FedNet to be protected in another location far from the government entity's location. The service provides the entity with the flexibility to protect its critical virtual systems, and reduce the overall cost. Additionally, users can implement disaster recovery drills in their environment without referring to the FedNet team, to ensure availability and compliance with business continuity standards.

Default Networking

The Telecommunications Regulatory Authority and the Digital Government provide two types of network connectivity that connect government entities to the federal government network. One is the dedicated network connection ( MPLS ), which is an encrypted connection used to connect government entities through a private network with the highest service level standards. The other connection is the virtual network connection ( VPN), which is done through the Internet to the FEDnet.

Government Service Bus (GSB)

It is a system that allows government entities to exchange data smoothly and provide their services in an integrated way. The system meets the customer's needs to get the service without moving from one entity to another.

Technical Consultancy Service for Government Entities

This service provides technical consultancy to government entities to solve technical issues via expert technical teams of TDRA. It highlights challenges facing government entities and provides related suggestions and solutions.

mSurvey

The service provides a tool for composing surveys for the government entity. That tool enables the entity to reach the target audience and allows the public to provide their opinions easily and transparently.

Information Security Awareness Sessions

The service provides government entities with awareness lectures on different subjects of cybersecurity. It aims to make the public aware of the best practices in this field and related risks.

Private Dedicated Connectivity

TDRA provides two types of connectivity to connect government entities to FedNet. Private dedicated connectivity is encrypted and used to link government entities via a private network with high standards, while virtual private networking is made online via FedNet. Connectivity is made upon the requirements of the applicant and in coordination with FedNet.

Request to Provide Digital Sharing Tools

It is assisting government entities to adopt digital participation tools provided to implement the principles of the UAE digital government. The service allows entities to use an interactive platform to develop services, policies and projects based on the feedback of the public.

High Performance Internet Gateway

This service provides secure internet to all federal government entities through a dual internet service provider, which allows for higher productivity. This service provides a unified internet connection within federal entities. The Federal Network is the main internet service provider for federal entities, which guarantees a service availability by 99.99% throughout the year

Request for Linking To UAE PASS

Providing consultancy service to government entities regarding linking to the UAE Pass for purpose of digital transformation in the UAE

Endpoint Protection

Providing a security system hosted in FedNet cloud services, installed in the servers and computers of the government entity. This system provides protection for the endpoints and devices of the entities by providing a mechanism that prevents the attacker from misusing servers and computers and sending alerts in the event of any hacking attempts. These systems can also be used for detecting intrusions that have already occurred.

Phishing Assessment

Measuring the extent to which employees respond to fraudulent messages, by sending fake messages and persuading them to send their private information or open links and attachments. A report is provided to the entity on who opened the email and clicked on the link, and who provided their private information. The report helps in assessing the level of employees awareness on security risks

Report a Cyber Incident

This service allowed the government entities to report an incident to be investigated by the TDRA team.

Penetration Testing

Evaluating the security practices at the level of the digital infrastructure and digital services of government entities, by searching for security vulnerabilities and trying to use them to access data and internal environment, and then providing a report to the entity about the vulnerabilities that have been discovered, in order to close them before attackers exploit them

Digital Forensics Analysis

Providing Forensics Analysis services for any devices or networks hacked or suspected of being hacked, and issuing a Forensics Analysis report with detailed information about what happened, how it happened and who did it.

Detecting security Vulnerabilities

This service helps government entities identify security vulnerabilities in servers, networks, and websites and provide them with recommendations on mechanisms for resolving vulnerabilities.

Providing a Security Incident Management System (SIEM)

Installing a security incident management system in the technical work environments and networks of the government entity, which provides alerts about potential risks, security incidents and vulnerabilities

Internet of Things Service

A service that allows government entities and companies to obtain approval certificate to conduct Internet of Things services

New Application for Trust Services License

This service aims to issue licenses to trust service providers and qualified trust service providers in the United Arab Emirates.

Add new service in existing License

This service aims to add a new (qualified) trust service or trust service to a valid TSP or (Q)TSP license.

Renewal Application for Trust Services License

This service aims to renew licenses to trust service providers and qualified trust service providers in the United Arab Emirates.

Modifying license information for Trust Service Providers

This service aims to amend the administrative and technical data in the (Q)TSP License

Grievance against authority decision for Trust Services

This service aims to facilitate the submission of grievance against decisions or violation decisions taken by TDRA against (Qualified) Trust Service Providers.

Cancel a service in a license for trust service providers

This service enable the cancellation of a (Qualified) Trust Service from a valid license of (Qualified) Trust Service Providers

Make Inquiry

TDRA provides customers with the ability to inquire about its services, initiatives, or events, or to inquire about the status of a current request already submitted by the customer, or any other inquiries.

Submit a Suggestion

TDRA provides customers with the ability to submit suggestions regarding its services, initiatives and events to develop the work procedures.

Complaint about TDRA

A service that allows customers to complain against any of the procedures or services provided by the Telecommunications and Digital Government Regulatory Authority (TDRA).

Dispute resolution with service providers

Submit a complaint about service providers (Etisalat, du) regarding mobile services, data, landlines or others

SMS Spam

SIM Card Point of Sale Registration

This service facilitates registration of SIM cards Points of Sale (PoS) in the UAE

Modify SIM Card Point of Sale Registration

Through this service, the applicant can modify the details of SIM Card Point of Sale registration in the UAE.

Renew SIM Card Point of Sale Registration

Through this service, the applicant can renew SIM Card Point of Sale Registration in the UAE

Cancel SIM Card Point of Sale Registration

Through this service, the applicant can cancel SIM Card PoS registration in the UAE

Customs Release Permit for Telecommunication Devices

Through this service, TDRA issues custom release permits for telecommunications equipment in the UAE

Allocate Number Resources

Allocating number resources to UAE telecom service providers

EX Post Competition Complaints

Monitoring and following-up to control the anticompetitive behavior, ending the violations that have been found, and informing the licensee "the complainant" of all the steps that have been taken to correct wrongful practices.

Issue Licences to Provide Telecommunication Services

TDRA is the legal entity responsible for issuing licenses under the Telecommunications Law. According to the Law, operating a public telecommunications network or providing subscribers with telecommunication services and all other types of activities determined by the Board of Directors in accordance with the provisions of the Law requires obtaining a license from TDRA. The service also includes existing licensees who want to renew, amend or cancel their telecom services license.

Price Control Request (PCR)

This service allows telecom service providers in the UAE to obtain a decision from TDRA regarding price control requests for new telecom services in order to ensure fair competition between telecom service providers.

Public Lands Allocation Recommendation

The service allows telecom service providers to obtain a letter of recommendation from TDRA addressed to the concerned municipalities to approve the allocation of a public plot of land for the construction of relay transmitters of mobile network.

Request to resolve interconnection disputes between Licensees

Resolving disputes related to interconnection or access to the network between licensees in a sequential and clear manner to settle disputes between them

Return Number Resources

The service allows telecom service providers to return unused numbers

Block or Unblock Websites

The prohibited content is defined as any content that is contrary to the public interest, public morality, public order, public and national security, Islam morality or is otherwise prohibited by any applicable UAE law, regulation, procedure, order or requirement, as more specifically described in each of the Prohibited Content Categories, Here. The service allows customers to request that service providers block or unblock websites violating UAE laws.

NOC for Practicing E-Activity

TDRA provides NOC for practicing e-activity to individuals and businesses that wish to practice an activity of an economic nature on the Internet in the UAE, through websites, applications or social media accounts

Accredited Domain Registrar License

Obtain an Accredited Domain Registrar License to provide services to register, renew or modify UAE's country code namespace (ccTLD).

Renew Licence of Accredited Domain Registrars

Renew you Accredited Domain Registrars License

Accredited Registrar Account Top Up

Top-up your account

Accredited Registrar Technical Support

TDRA provides the necessary technical information to the accredited registrars and respond to their inquiries through a specialized team

Issuance of Wireless Permits

Through this service, TDRA issues wireless services authorizations to government entities, business and individuals

Modify Wireless Authorizations

Through this service, TDRA modifies wireless services authorizations to government, business and individuals

Renew Wireless Authorizations

Through this service, TDRA renews wireless services authorizations to government, business and individuals

Cancel Wireless Authorizations

Through this service, TDRA cancels wireless services authorizations

Register and Approve Telecommunication Equipment

Apply for Register and Approve Telecommunication Equipment

Renew Approval of Telecommunication Devices

Renew the registration and approval of telecommunications equipment in the UAE. it should be requested one month before expiry date of the certificate, or within 15 days of the expiry.

Modification of Telecommunications Equipment Type Approval

Modification of the of the type approval certificate data, if the modifications are as described in the "Service Conditions" field.

Register Telecom Supplier

Registration of manufacturers and suppliers wishing to trade in telecommunications equipment in the UAE

Modify Registration of Telecom Equipment Supplier

Modify registration of telecom equipment suppliers and manufacturers in the UAE

Renew Registration of Telecom Equipment Supplier

Renew registration of telecom equipment suppliers and manufacturers in the UAE

Cancel Registration of Telecom Supplier

Cancel your registration as a telecom supplier in the UAE

Internet of Things Service

A service that allows government entities and companies to obtain approval certificate to conduct Internet of Things services

Request for Linking To UAE PASS

Providing consultancy service to government entities regarding linking to the UAE Pass for purpose of digital transformation in the UAE

Make Inquiry

TDRA provides customers with the ability to inquire about its services, initiatives, or events, or to inquire about the status of a current request already submitted by the customer, or any other inquiries.

Submit a Suggestion

TDRA provides customers with the ability to submit suggestions regarding its services, initiatives and events to develop the work procedures.

Complaint about TDRA

A service that allows customers to complain against any of the procedures or services provided by the Telecommunications and Digital Government Regulatory Authority (TDRA).

Dispute resolution with service providers

Submit a complaint about service providers (Etisalat, du) regarding mobile services, data, landlines or others

SMS Spam

Customs Release Permit for Telecommunication Devices

Through this service, TDRA issues custom release permits for telecommunications equipment in the UAE

Block or Unblock Websites

The prohibited content is defined as any content that is contrary to the public interest, public morality, public order, public and national security, Islam morality or is otherwise prohibited by any applicable UAE law, regulation, procedure, order or requirement, as more specifically described in each of the Prohibited Content Categories, Here. The service allows customers to request that service providers block or unblock websites violating UAE laws.

NOC for Practicing E-Activity

TDRA provides NOC for practicing e-activity to individuals and businesses that wish to practice an activity of an economic nature on the Internet in the UAE, through websites, applications or social media accounts

Issuance of Wireless Permits

Through this service, TDRA issues wireless services authorizations to government entities, business and individuals

Modify Wireless Authorizations

Through this service, TDRA modifies wireless services authorizations to government, business and individuals

Renew Wireless Authorizations

Through this service, TDRA renews wireless services authorizations to government, business and individuals

Cancel Wireless Authorizations

Through this service, TDRA cancels wireless services authorizations