• The Internet through the Internet Service Providers (ISPs)
• Fixed Line telephony with local, national and International access
• Global System for Mobile communications (GSM) with national, roaming and International access
• Satellite communications services
• Spectrum Frequencies

TDRA Customer Happiness Center aims to enable TDRA to manage the needs and requirements of its customers in accordance with the highest service standards through trained and skilled human resources as well as advanced systems and technologies. In addition, TDRA seeks to enhance the experience of its customers from all segments of society and meet their needs when visiting the center, to make their experience successful, fast and happy.

The main facilities available at the Customer Happiness Center are:

• Free visitors parking, with the allocation of parking for people of determination and pregnant women.
• Facilities for people of determination such as wheelchair and ramp access.
• Waiting area for women and people of determination.
• Priority System in service provision.
• Wi-fi.
• UAE Pass kiosk.

TDRA is entrusted with a wide range of responsibilities related to the telecommunications and Information Technology Sector, both within and outside the UAE. It is also responsible for representing the UAE in various international forums, since it has been elected to the Council of the International Telecommunication Union (ITU) of the UN, and is a member in the Arab Regulators Network (AREGNET), the Arab Spectrum Management Group (ASMG) and the GCC Telecommunications Office. TDRA activities in the UAE may be summarized as follows:

• Overseeing the telecommunications sector and licensees to provide telecommunications services
• Monitoring competition in the telecom sector
• Approving telecom equipments
• Developing and implementing the National Numbering Plan, the National Spectrum Plan and the Number Portability Policy
• Coordinating issues related to radio frequency at the national, regional and international levels
• Managing the Internet Networks, including managing of the National Domain Name (.aeDA), the IP addresses assignments and managements, and producing the Internet Access Management (IAM)
• Managing radio frequency
• Issuing the required authorizations to use spectrum frequency and wireless equipments
• Issuing regulations and policies governing the importation, use and dealing of telecommunications equipments
• Developing the telecom and IT sector through launching initiatives aiming at serving the society at large and the sector in specific, such as the ICT Development Fund, TDRA Scholarship Program (Be´tha) and the National Computer Emergency Response Team (aeCERT)

The telecommunications licensees are the following:

The Emirates Telecommunications Corporation - Etisalat

Emirates Integrated Telecommunication Company PJSC - du

It’s a feature launched by TDRA in collaboration with the service providers. The feature informs the recipient of the caller’s information before answering the call, by displaying the name of the caller instead of the number alone.

• The call recipient is informed about the caller ID
• It allows the recipients to decide whether they would like to answer the call.
• Reassurance when receiving the call and speaking with the caller
• Minimizing problems caused by anonymous calls

• All private companies and institutions (mandatory)
• Government entities (optional)

• Mobile phone numbers
• Fixed phone numbers (Landline)

If the applicant has more than one channel to provide the service, he must submit a separate request for each channel.

No, you are not required to have .ae domain name to obtain an NOC for Practicing E-Activity.

In the NOC request, you can either attach the App link or, if the App is still not available, attach an active website link and mention that the App will be available on the website after it becomes available in the App store.

The Federal Decree Law No.46 of 2021 on Electronic Transaction and Trust Services in the internal market and repealing Cabinet Decision 8/291 of 2006 establishes a clear, attractive but regulated legal framework for electronic trust services, the conditions under which Trust Services can be legally recognized in the country. The Decree law defines the rules for provisioning Trust Services in the country, such as, electronic signatures, electronic seals, electronic time stamps, electronic documents, certified electronic delivery services and certificate services for website authentication.

The executive regulations detailing the requirements for Trust Service Providers (TSPs) and the Trust Services they provide and the Qualified Trust Service Providers (QTSPs) and the Qualified Trust Services they provide are currently available in our documents page.

The Cabinet Resolution No. (28) of 2023 defines the process for licensing TSPs and Both TSPs and QTSPs must submit a licensing application to TDRA and obtain a license before they can provide (Qualified) Trust Services in UAE.

The trust services website provides all required information regarding the regulatory framework, technical standards, application, licensing, and supervision of trust services in UAE. The website also includes the guidelines for the licensing process.

TDRA will publish the date on the trust services website.

Both TSPs and QTSPs must submit a conformity Assessment Report (CAR) issued by a Conformity Assessment Body (CAB) at the time of application for license and every time the TSP or QTSP applies for license renewal. Other ad hoc audits can be requested by TDRA.

The requirements for CABs are defined in Resolution on the rules and conditions regulating the work of conformity assessment bodies, adopted pursuant to paragraph 4 of Article (4) of Federal Decree-Law No. (46) of 2021 on Electronic Transactions and Trust Services, and pursuant to Article (33) of Federal Executive Regulation No. (28) of 2023.

You can find the list of Authorized CABs on TDRA website.

The requirements for QSCDs are defined in Resolution on the rules and conditions regulating the qualified signature/seal creation devices, their certification and approval, adopted pursuant to Article (21) of Federal Decree-Law No. (46) of 2021 on Electronic Transactions and Trust Services, and pursuant to Articles (26) and (27) of Federal Executive Regulation No. (28) of 2023.

The “UAE Trust Mark” allows only Qualified Trust Service Providers, on a voluntary basis, to the Trust Mark to brand and promote the quality and trustworthiness of the Qualified Trust Service it provides. It is key to note that such a mark is not just another quality logo without any trust foundation.

The current CSPs licenses will expire on January 2, 2024. After this date the CSPs need to apply for new licenses under the new regulatory framework.

The term “VoIP” is often used in different ways by different commentators for different purposes. Sometimes it is used to refer to a technology which enables transmission, receiving, delivering and routing of voice telecommunications over IP networks through packet switching (a “VoIP Technology”). At other times it is referred to a voice and/or video call service offered over the Internet (a “VoIP Service”).

For the purpose of VoIP Regulatory Policy ver. 2.0, VoIP Services are defined as “All of the services and technologies that allow the transmitting, receiving, delivering and routing of voice telecommunications by means of Internet Protocol (IP).”

VoIP Services are considered Telecommunications Services. Where those VoIP Services are offered to subscribers, then they are Regulated Activities as per the Federal Law by Decree (3) of 2003 (Telecom Law), which requires a licence or an exemption.

VoIP Services are regulated generally by TDRA Regulatory framework and specifically by VoIP Regulatory Policy ver.2.0 issued 30/December/2009.

This Policy replaced the earlier version (ver.1, issued 26/December/2006).

Licensees are allowed to provide VoIP Services in the UAE. This may be provided as either

(1) end-to-end voice service (as in the traditional telephony);

(2) as a “feature” on top of connectivity service for VoIP Services intended for internal communications; or

(3) any other form that the Licensee wishes to provide.

Third parties can also provide VoIP services in the UAE

1) in collaboration with the licensees or

2) by obtaining an approval from TDRA to provide the service.

The updated list of approved VoIP applications that are currently approved by TDRA in the UAE can be found here.

Services for Voice and Video calls over the Internet provided by third parties fall within the scope of this Policy.

As voice and video calls provided by Skype are considered to be a Regulated Activity, such services have to be provided by a Licensee.

Hence it is illegal to use such software to make calls, unless this third party (e.g. Skype) is 1) licensed by TDRA to provide such services or 2) a Licensee provides the service in collaboration with this third party or 3) the service is approved by TDRA (The updated list of approved VoIP applications that are currently approved in the UAE can be found in here.)

Except where exempted as stated in the Policy or approved by TDRA, any person using VoIP Services which are not provided by a Licensee or in collaboration with them (even if not offering it to others for a fee), may be committing a criminal offence:

1. If that person utilizes "another service" provided by a licensee (e.g. flat-rate internet access) to carry the VoIP international call; or
2. The licensee providing that "other service" did not intend it (and therefore did not price it) to be used for the conveyance of VoIP.

Unless this software/application is provided by a Licensee or in collaboration with them or is approved by TDRA, it is very likely that it is illegal to use this software/application to make Voice and Video calls over the Internet. It is highly recommended that you contact your provider to ensure the legality of such software/application or ensure that the software/ application is currently approved in the UAE (The updated list of approved VoIP services and applications can be found here). If the service is not provided by a Licensee or approved by TDRA, TDRA urges you not to use such software /application as you are legally liable for such action, and the Licensees have the right to and most probably will block your illegal traffic.

As provisioning "call-back" services is considered to be a Regulated Activity, such services have to be provided by a Licensee. Hence it is illegal to use such services, unless the provider is licensed by TDRA to provide such services or a Licensee provides the service in collaboration with this provider or the service is approved by TDRA.

Licensees are required to block access to certain unacceptable content including unlicensed (and therefore illegal) VoIP Services. If you believe that a legitimate website is being blocked, you may raise the issue with the concerned Licensee directly or contact TDRA.

To view the list of prohibited content categories, click here

In all cases, you must seek such services from a Licensee. In case of use of VoIP for Internal communications, you must ensure that your connectivity service (as in A, B or C) must be provided by a Licensee and that the Licensee has provided VoIP feature as part of its connectivity service offering.

You must obtain the VoIP services from a licensee in order to do this. According to the definition of Closed Group Network in TDRA VoIP Regulatory Policy ver.2.0, a closed group network must not be interconnected with another closed group network and must serve entities (companies) that have common ownership. Accordingly, in the event the other company does not share common ownership with your company, the only way to achieve the required VoIP is to obtain the services from a licensee.

For scenarios A and B, Video conferencing is considered to be similar to VoIP, thus it must be obtained from a licensee. For scenario C, ISDN is not considered to be a VoIP service, and therefore the Policy requirements will not apply.

For scenarios A and B, Video conferencing is considered to be similar to VoIP, thus it must be obtained from a licensee. For scenario C, ISDN is not considered to be a VoIP service, and therefore the Policy requirements will not apply.

In all cases, you must seek such services from a Licensee. In case of use of VoIP for Internal communications, you must ensure that your connectivity service (as in A, B or C) must be provided by a Licensee and that the Licensee has provided VoIP feature as part of its connectivity service offering.

As long as this broadcasting software does not allow real time voice communications then it does not fall under VoIP Regulatory Policy. In this case it would be considered an Internet application not a Telecommunications Service. If this software does allow real time voice communications, then it can only be used if you are exempted under the Policy.

The Policy is not intended to restrict Etisalat and du in relation to their commercial arrangements for the provision of VoIP services.

We kindly request you to contact the Licensees in order to discuss this matter.

VoIP service provider can request TDRA approval to allow their voice and/or video call service or application in the UAE by following the procedure here.

Pursuant to the Telecommunications Law, TDRA has the exclusive jurisdiction to authorize any of telecommunications apparatus which is intended to be used with a public telecommunications network.  Sale or use of any telecommunications apparatus (including VoIP-enabled hardware) must be approved by the TDRA in accordance with its Type Approval regime.  More information on the Type Approval regime and the applicable policies and guidelines can be found on the TDRA’s website, here

As long as you are not providing VoIP Services, installation of VoIP hardware and software in Private Telecommunications Networks does not require any license from TDRA.

The Policy itself does not explicitly prohibit use the of VoIP technology in this scenario.  However as VoIP Services have to be provided by a Licensee, you are required to seek VoIP Services from a Licensee. If you wish to use VoIP Services over your existing network, then you must ensure that your existing connectivity service that is provided by a Licensee does include this VoIP feature.

Unfortunately, international telecom providers are not licensed in the UAE to provide VoIP Services, thus they have to work in collaboration with a Licensee to terminate any VoIP traffic to the UAE. We suggest contacting the Licensees for services surrounding call centers and VoIP Services.

Yes.

• Service Availability SLA 99.9%
• Incidents SLA:
  • Percentage of Severity 1 incidents successfully resolved within 4 hours (99.0%)
  • Percentage of Severity 2 incidents successfully resolved within 8 hours (99.0%)
  • Percentage of Severity 3 incidents successfully resolved within 4 calendar days (99.0%)
  • Percentage of Severity 4 incidents successfully resolved within 5 calendar days (99.0%)

Note: Time spent waiting for the Entity's response will not be counted i.e. Stopwatch will be temporarily stopped.

If you want to block unwanted marketing messages you can use the following code:

Send b SenderName/Number to 7726

Consumers can file a complaint directly to their Service Provider. The Service provider is obliged to :

• Acknowledge the reception of your complaint.
• Provide a complaint reference number;
• Investigate the complaint in a reasonable time period;
• And communicate the result to you.

Since Spam is defined as marketing electronic communication, messages which are of non marketing nature do not fall under the Spam definition such as;

Consent means the approval of the recipient to receive such messages. The approval format could be physical (paper) or electronic format; either way is acceptable, as long as it can be stored and retained for later review and fulfills the Policy requirements.

Spam is commonly referred to messages or any kind of electronic communication you may receive without your pre-approval, which are sent with a primary commercial objective such as ads and promotional messages. 

In the light of the UEC & Annex Policy, You should consider the following when advertising:

• Obtaining the Consent from all of your Recipients before sending any marketing messages
• Providing an Unsubscribe free of charge mechanism within your message
• Maintain the Consent records as required in the Policy.
• Avoid sending marketing messages between 21:00 to 07:00 UAE Time.

For further details, you can contact your service provider.

• Develop and execute policy
• Grow, develop and market the .ae namespace
• Accredit and manage .ae Registrars
• Educate the public, delivering and promoting the .ae domain name
• Facilitate the .ae Dispute Resolution Policy
• Represent .ae at International Forums

As the .aeDA has been formed by TDRA, a federal government department, the .aeDA will continually strive to maintain best practice for the administration of the .ae ccTLD and will administer the .ae domain in a fair and transparent manner.

.ae Registry-Registrar Model

The roles of the stakeholders are as follows:

Regulatory Body - .aeDA

The organization vetted with the responsibility of operating the ccTLD for the benefit of all stakeholders.

Registry Operator - .aeDA

Has the exclusive responsibly for maintenance of a centralized Registry for its particular TLD. The Regulatory Body and Registry Operator in some instances may be separate organizations, however in the case of the .ae ccTLD, the .aeDA will assume both roles.

Accredited Registrars

A person or entity that, via a contract with the Registry provides front-end registration services to Registrants. These services from the public interface to Registry services.

Resellers

Some Registrars use Resellers to provide customer sales and services. Resellers buy domain names and manage domain name records for their customers through an interface with their Registrar. Resellers do not have direct access to the Registry.

Registrants

The individual or organization that registers a specific domain name. This individual or organization holds the right to use that specific domain name for a specified period of time, provided certain conditions are met and the registration fees are paid. This person or organization is the "legal entity" bound by the terms of the relevant service agreement with the Registry operator for the TLD in question.

The .ae domain is sub divided into a number of ´levels´ or ´zones´. Registration is as follows:

Registration is possible at the second level under .ae - for example, mydomain.ae.
Registration is also possible at the third level which are

• .co.ae
• .net.ae
• .gov.ae
• .org.ae
• .sch.ae
• .ac.ae
• .mil.ae

For more information please refer to Domain name Eligibility Policy.

Spectrum Authorization status can be checked through user account at TDRA website (https://eservices.tra.gov.ae/).

In addition, TDRA sends notifications to applicants for application status updates via SMS and email.

Frequency Spectrum Authorization can be obtained through TDRA website (www.tdra.gov.ae) by following the steps below:

1. New users should have a UAE pass account.
2. Select the required frequency spectrum service and start filling in the application form.
3. Attach the required documents (depending on the selected service).
4. Settle the payment of spectrum fees as per the issued invoice within the deadline, according to the frequency spectrum fees regulation.
5. TDRA issues the requested frequency spectrum authorization online.

All details related to Frequency spectrum fees can be found online through Frequency spectrum regulation 4.0 available at TDRA website.

The National Frequency Plan is prepared and issued in accordance with Articles 46 and 47 of the Federal Law by Decree No. 3 of 2003 regarding the Organization of Telecommunications Sector, as amended (the telecom law).

The National Frequency Plan is prepared in conformity with the International Regulations governing radio spectrum and the international and regional agreements concluded or acceded to by the United Arab Emirates. It includes the provision for:

1. The designation, on the recommendation of the authority, of bands of radio spectrum for the provision of Telecommunications services over telecommunications networks
2. The amendment of allocations to existing users of radio spectrum to allow for the development of new services
3. The reassignment of radio spectrum on expiry of existing licenses or authorizations relating thereto

It is the regulatory policy for frequency spectrum, aimed at enhancing the efficiency and use of spectrum. TDRA allocates frequencies to all entities, governmental and non-governmental, civil or military, as well as individuals, in accordance with the National Spectrum Plan.

A committee called the ‘Coordination Committee’ has the competency to draft a national plan for radio spectrum to ensure the efficient and proper use of radio spectrum without any interference or jamming. TDRA may request the committee, from time to time, to review and amend the plan when needed. 

• Type Approval is the term for the process of determining and registering the kind of equipment that can be brought and used in UAE without causing interference or long or short-term damage to the network.

   

• Type Approval is the requirement for Radio and Telecommunications Terminal Equipment (RTTE) to comply with specific technical standards. Such equipment must be registered with TDRA before it can be used, sold or distributed in the UAE.

• Custom clearance
• Dealer registration
• Type approval for telecom devices
• SIM Card point of sale registration

This service involves issuing custom release permit for telecommunications equipment in the UAE.

The importer shall seek approval of telecommunications equipment in accordance with Type Approval requirements, and then apply for custom release from TDRA for each shipment of telecommunications equipment. The importer must attach the required documents for custom release upon request.

• Individuals who are interested in importing telecommunications equipment for personal use.
• Manufacturers and suppliers of telecommunications equipment in the UAE registered with TDRA.
• International and local companies attending exhibitions in the UAE

Telecommunication dealers who want to enter equipment to UAE must apply for custom clearance approval from TDRA, they will get letter from TDRA to custom after TDRA check about equipment.

Note: Before bringing any Telecommunication equipment, Dealer must be registered with TDRA and applied for Type Approval.

The applicant shall provide shipment details and technical documentation of telecommunications equipment when requested.

• Custom Release for Commercial Purposes
• Temporary Custom Release Permit
• Custom Release Permit for Telecommunications Equipment Imported for Personal Use (non-commercial)
• Permanent Custom Release Permit

This permit shall be issued for the release of telecommunications equipment approved by TDRA in accordance with the Type Approval Regime requirements and imported by a registered telecommunications equipment manufacturer or importer registered in the UAE.

A registered telecommunications equipment manufacturer or importer registered in the UAE, holding a Type Approval certificate for the concerned equipment or has a delegation from another manufacturer or importer of telecommunication equipment.

The custom release permit shall be issued by TDRA for each shipment of telecommunications equipment based on the evaluation of each application. The importer shall attach the required custom release documents upon request.

This permit shall be issued for the release of telecommunications equipment imported for temporary purposes, including but not limited to: Exhibitions, trials or for repair purposes, and shall be exported outside the UAE after the expiry of the period provided for in the permit.

In accordance with the custom release permit for temporary admission of telecommunications equipment in the UAE, the importer shall not be required to be registered or to obtain the telecommunications equipment Type Approval by TDRA. However, this equipment shall be prohibited to be offered or sold in the UAE market.

The importer must provide the required documents, including the documents mentioned below and any other document requested by TDRA:

• A letter from the organizer in case of exhibitions and events, explaining the purpose for which the telecommunications equipment is imported and the period required
• Technical documentation of telecommunications equipment

Custom release permit for telecommunications equipment imported for personal use (non-commercial) shall be issued by TDRA, whereby equipment shall not be required to be registered within the Type Approval Regime; however, it shall not be placed or made available on the UAE market without obtaining the required approvals.

A permanent custom release permit is a permit issued at the request of the registered telecommunications equipment manufacturer or importer based in the UAE, through which he shall be exempted from obtaining custom clearance permit for commercial purposes repeatedly for the same equipment for each shipment, thereby ensuring a timely release of telecommunications equipment. This permit can also be issued for spare parts of registered telecommunications equipment.

• A permanent custom release permit shall be issued to a registered manufacturer or importer of telecommunications equipment with no criminal record or corrective measures that have been taken against him for at least two years.
• A permanent custom release permit shall have the same validity period as the equipment Type Approval registration.
• A permanent custom release permit may be terminated by TDRA in case of legal violations on the part of the registered telecommunications equipment manufacturer or importer.

It is free of charge.

The registration certificate valid for 5 years and renewable for a similar period.

If a certificate of telecommunications equipment manufacturers and supplier’s cancellation is requested, no additional costs shall be incurred, and the remaining amount of the registration fees will not be returned to the manufacturers and suppliers of telecommunications equipment for the remaining years.

Registration shall be done as a separate new registration

No fees for Certificate Cancellation, however the remaining amount of the registration fees is not refundable.

The local manufacturer, importer or distributor of telecommunications equipment must provide a valid trade license issued by a Trade License Issuer based in the UAE, with an economic activity specific to telecommunications equipment. The local manufacturer, importer or distributor of telecommunication equipment may add branches of the parent company in case the trade license is issued by the same licensing entity and in the same emirate.

Manufacturers and dealers of telecommunications equipment must be registered with TDRA Type Approval Regime, and shall receive a registration certificate

Manufacturers and dealers of telecommunications equipment must be registered with TDRA Type Approval Regime, and shall receive a registration certificate

Natural or legal persons, who import, assemble or manufacture telecommunications equipment for non-commercial or personal use are exempted from telecommunication equipment Type Approval procedures. Government entities and public network operators shall be exempted from telecommunications equipment approval process. However, they shall not be exempted from such procedure if they launch and offer the equipment on the market.

The registered manufacturer, importer or distributor of telecommunications equipment must obtain Type Approval for the telecommunications equipment before being offered or sold in the UAE, according to the technical standards approved by TDRA and the Type Approval requirements

• Telecommunications equipment for personal use or temporarily entered shall be exempted from Type Approval requirements. In addition, telecommunications equipment transferred for the purpose of examination, certification or approval or pre-production units, which are considered in the manufacturing stage, shall be exempted. The exemption shall also extend to telecommunications equipment offered or operated under restricted conditions in trade exhibitions.
• Imported telecommunications equipment for commercial purposes or personal use shall not be exempted from compliance with mandatory technical standards in order to achieve the main objectives of the Type Approval Regime.
• A user of telecommunications equipment exempted as per the Type Approval Regime shall not be exempted from obtaining additional licenses required for the use and compliance with the additional requirements. Exemption from telecommunications equipment Type Approval shall not be considered an exemption from other licenses.
• TDRA may issue an exception to the implementation of Type Approval requirements for specific types of telecommunications equipment by a separate decision.

The manufacturer, importer or distributor must provide the required technical documentation and reports as well as test samples upon request. Samples shall be part of the request for Type Approval of telecommunications equipment and considered reference samples for future action. TDRA shall not be obligated to return telecommunications equipment samples provided for testing.

In order to accelerate the process of approving telecommunications equipment that are advertised and be put on the market within short periods for commercial and marketing purposes, the manufacturer may apply for an initial, temporary telecommunications equipment approval in the Type Approval Regime to obtain an approval number for the telecommunications equipment, allowing the manufacturer to start installing the conformity mark on telecommunications equipment before offering in the market.

TDRA shall rely on Type Approval certificates issued by other entities approved based on the following:

• Must be identified under an MRA to certify the relevant types of telecommunications equipment in accordance with TDRA’s Type Approval Regime.
• Must be accredited in accordance with ISO/IEC 17065 in the relevant areas of telecommunications by an accreditation body, who is a member of the IAF Association; the accreditation shall be relevant to the equipment types and technical systems for which recognition is sought.

• The manufacture, use, offer, sale, supply or use of prohibited telecommunications equipment in the UAE shall be forbidden. Such equipment has been listed in details in a separate document as part of the specific reference documents.
• GSM Jammers
• GSM Boosters
• Scanning receivers
• Military Communication equipment
• ll equipment, which are not complied with UAE, approved telecom technical standards

This service involves registering and approving telecom equipment in the UAE through submitting the required information and documents in the Type Approval System.

• Each telecommunications equipment type shall be assigned a compliance level in

  the Type Approval Regime, which includes three main levels defined by elements

  directly affecting the Type Approval Regime objectives. Most importantly, the

  classification of telecommunication equipment risk level on the user and

  telecommunications networks, the core purpose for which the equipment is

  designed, and its technical capabilities.

• At each level, the documents and technical requirements for the Type Approval of telecommunications equipment shall be specified. Accordingly, the manufacturer or importer of telecommunications equipment shall provide the following documents when submitting a Type Approval request for telecommunications equipment:
  • General description of the equipment, including photographs or

    illustrations showing external features, marking, internal layout, basic

    technical characteristics, user information and installation instructions.

  • Copy of the Supplier’s Declaration of Conformity.

• First level: Declaration of Conformity 

This level shall apply to telecommunications equipment of low risk and priority, where approval is granted based on the Supplier’s Declaration of Conformity with the technical standards and essential requirements.

• Second level: General Equipment Registration

This level shall apply to telecommunications equipment of medium risk and priority, where the registered manufacturer or importer of telecommunications equipment provides proof of conformity with the technical standards and essential requirements by submitting technical test reports issued by an ILAC-certified lab, or based on a certificate of conformity issued by one of TDRA's certification entities. (Telecommunications Equipment Type Approval Regime) If the certified test report is not available, TDRA may, at the applicant's expense, perform equipment testing or request equipment testing in a recognized testing lab.

• Third level: Advance Equipment Registration

This level shall apply to telecommunications equipment of high risk and priority, where the registered manufacturer or importer of telecommunications equipment provides proof of conformity with the technical standards and
essential requirements on the basis of:

• Submitting test reports issued by a recognized test labs. (Telecommunications Equipment Type Approval Regime)
• Performing additional technical tests at the telecom equipment National Lab.
• The manufacturer or importer of telecommunications equipment shall provide a sample of the telecommunications equipment to be approved under this level as part of the mandatory Type Approval requirements.

TDRA shall approve technical test reports of telecommunication equipment from laboratories with international accreditation in the relevant telecommunications field(s), which has(have) certified testing facilities in accordance with ISO/IEC 17025 in the relevant telecommunications field(s) by an accreditation body that serves as a member of the International Laboratory Accreditation Cooperation (ILAC)

• Tablet (With Wi-Fi Only)
• PHS 1895.00 – 1898.75 (Channel 1 to 12)
• 5 Ghz
• Group A - 46 MHz/ 49 MHz
• Group B - 31 MHz/ 40 MHz
• GNSS Receiver
• Radio beacons
• VSAT
• BGAN
• GMPCS
• DECT (ETSI) - 1881.792 - 1897.344 (10 RF Carriers)
• 2.4Ghz
• Short range devices / Low power Devices
• Bluetooth
• NFC
• RFID

NOTE: This list may change.

• Technical datasheet.
• The device picture
• Sample if requested.

Yes, the manufacturer, importer or distributor must provide the required technical documentation and reports as well as test samples upon request. Samples shall be part of the request for Type Approval of telecommunications equipment and considered reference samples for future action. TDRA shall not be obligated to return telecommunications equipment samples provided for testing..

• Radio with SIM
• Telematics Control Unit -TCU
• Pager
• GPS - Tracking Device
• Other Radio Equipment’s
• USB data modem
• Mobile hotspot
• Other Mobile Network Equipment’s
• GSM modules
• Tablet / PC
• Wireless LANs (WLANs) or Wi-Fi
• Fixed point-to-point radio systems
• PMSE
• Point-to-multipoint radio systems
• Amateur Radio
• Analogue Private Mobile Radio (PMR) Equipment
• PSME
• Maritime services radio
• TETRA
• Other Satellite communication equipment
• Radars
• Other Wireless Equipment
• Landline/Fixed-line Telephone
• Wireless LANs (WLANs) with SIM
• Fax Machine
• Modem (specify type)
• PABX
• xDSL modem
• Other Terminal
• GPS Tracking Device

NOTE: This list may change.

• Technical datasheet.
• Test report for Radio, Electromagnetic field standards, and Safety standards issued by a recognized test lab (International Laboratory Accreditation Cooperation (ILAC).
• International Mobile Equipment Identity (IMEI) Certificate for all equipment support the Global System for Mobile communication.
• Providing samples.

Yes, the manufacturer, importer or distributor must provide the required technical documentation and reports as well as test samples upon request. Samples shall be part of the request for Type Approval of telecommunications equipment and considered reference samples for future action. TDRA shall not be obligated to return telecommunications equipment samples provided for testing.

• Mobile Phone

NOTE: This list may change.

• Official technical datasheet.
• Test report for radio standards, electromagnetic field and safety standards issued by a recognized test lab (International Laboratory Accreditation Cooperation (ILAC).
• International Mobile Equipment Identity (IMEI) Certificate for all equipment that support the Global System for Mobile communication.

Additionally, providing two samples submitted shall be of two versions, (annex1)

• A version enabled and prepared for technical testing with RF cable connections;
• A version of the equipment intended to be offered on the market – the commercial version.

Yes, the manufacturer, importer or distributor must provide the required technical documentation and reports as well as test samples upon request. Samples shall be part of the request for Type Approval of telecommunications equipment and considered reference samples for future action. TDRA shall not be obligated to return telecommunications equipment samples provided for testing.

Emergency Broadcast Test 2100 AED

• The National Emergency and Crisis Disasters Management Authority (NCEMA) has launched the Early Warning System for Mobile Phones in coordination with The Telecommunications and Digital Government Regulatory Authority – TDRA. The project aims to create new channels of communication with mobile users in emergencies and crises that contribute to speeding up communication and spreading warnings to face risks and save lives and properties as soon as possible.

   

• The Telecommunications and Digital Government Regulatory Authority (TDRA) has issued the technical specifications for the Early Warning System Project, which reflect all the technical and behavioral requirements of the mobile phone to be able to receive national warnings. All mobile manufacturers and suppliers in the United Arab Emirates must implement all the requirements to have final approval to introduce and sell the phone in the country markets.

   

• Technical specifications for early warning feature for mobile phones includes:

   

  • Basic Technical Specification – TS FS 001 .
  • Technical specifications and behavior of mobile phones.

     

• All mobile phone manufacturers must comply with the published technical specifications adopted by TDRA for the provision of the early warning system feature of mobile phones, which is considered a main requirement to complete the technical approval of mobile phones.

The CNAP supplementary service provides for the ability to indicate the name information of the calling party to the called party at call set-up time for all incoming calls. And The calling party takes no action to activate, initiate, or in any manner provide Calling Name Identification Presentation.

TS FS 003 Calling Name Presentation

Manually or automatically initiated emergency call (TS12) from a vehicle, supplemented with a minimum set of emergency related data (MSD), as defined under the EU Commission’s eSafety initiative.

TS FS 002 Emergency Call.

• The equipment drivers.
• The full RF connections to perform the test, with a diagram explaining each one.
• AT commands.

Yes, required.

Yes, required

Digital Audio Broadcasting (DAB) required type approval if it is containing telecommunication features like Bluetooth.

Testing depends on the device type:

• Emergency Broadcast Test 2100 AED
• Amateur, small boat & PMR Test 1400 AED
• Wi-Fi 8100 AED
• Mobile Phone (3G) 2600 AED
• Mobile Phone (4G) 2600 AED
• Mobile Phone (5G) 4000 AED
• Bluetooth 2700 AED
• Performance (IOP) 2100 AED
• eCall 6100 AED
• ISM band & SRD/LPD 1400 AED
• NB-IOT 3800 AED
• Advanced Mobile Location 2800 AED
• Calling Name Presentation 1700 AED

NOTE: These fees may change.

The reasons might be different from one equipment to another, but the most frequent common are:

• The equipment is defected.
• The equipment is not working
• The equipment has a wrong IMEI number.
• The equipment is a wrong model name not matching with the application.
• The equipment does not fulfill UAE requirements, like the CNAP or emergency broadcast.

The reasons might be different from an equipment to another, but the most common reasons are:

• The equipment does not fulfill the UAE requirements after 3 chances.
• The equipment exceeds overdue for three times and no response from the customer.
• The equipment is a prohibited device and not allowed to be use it in UAE.

• TDRA shall approve technical test reports of telecommunication equipment from laboratories with international accreditation in the relevant telecommunications field(s), which has(have) certified testing facilities in accordance with ISO/IEC 17025 in the relevant telecommunications field(s) by an accreditation body that serves as a member of the International Laboratory Accreditation Cooperation (ILAC). The accreditation shall be relevant to the types of telecommunications equipment and technical systems in question.
• TDRA shall also approve technical test reports of telecommunications equipment under a Mutual Recognition Agreement (MRA) to submit test reports in accordance with TDRA’s Type Approval Regime for the relevant types of telecommunicate.

Each applicant for the approval of telecommunications equipment shall be required to make an advanced non-refundable payment for processing the application, irrespective of the final status of the application towards approval or rejection of the application.

The registered manufacturer or importer of telecommunications equipment shall provide TDRA Declaration of Conformity Card (Type Approval Regime Conformity Mark) on the equipment box in a clear, readable and non-removable format before offering, selling or making the equipment available in the UAE market. TDRA Declaration of Conformity Card shall be placed under the display platform of telecommunications equipment in retail stores in a way that is clear and readable to users.

• Products shall contain a product statement card as specified above.
• The tag can be marked using black and white colors.
• The QR code shall contain the basic information shown in the middle box.

Figure1: Declaration of Conformity Card

• The QR code is placed as shown at the top, which contains a link to the website of the device approved by TDRA.

The customer can put the Declaration of Conformity Card on the package.

The customer can put the Declaration of Conformity Card on the package or the user manual.

Yes, unless it is clear for the consumers.

In the download center, after the approval.

Yes, valid for the application that got the approval before 11 March 2022.

The new equipment registration application that got the approval after 11 March 2022, have to use the new Declaration of Conformity Card.

After the device is approved, Kindly:

1. Login to TAS
2. choose one of type approval accounts
3. go to download center
4. get the type approval label

For example the picture below:

• A legal agreement to delegate the powers of the telecommunications equipment Type Approval certificate from a register telecommunications manufacturer or importer to another located in the UAE. Both parties shall be required to accept the Delegation of Telecommunications Equipment Approval, by which, the manufacturer or importer accepts the obligations identified by TDRA.
• Any registered manufacturer or importer of telecommunications equipment may terminate the Delegation of Telecommunications Equipment Approval by notice of at least 15 working days addressed to the other party. The registered telecommunications equipment manufacturer or importer that accepts the delegation of Type Approval shall verify the requirements imposed on the telecommunications equipment before it is offered and sold in the UAE market.

The Delegation of Telecommunications Equipment Approval shall be logged in the Type Approval Regime. Such delegation shall not be deemed as a transfer of ownership of the Type Approval certificate, and shall end with cancellation by one of the parties or the expiration of the Type Approval certificate of the relevant telecommunications equipment. In all respects, the Delegation of Telecommunications Equipment Approval shall be applicable only to approved telecommunications equipment.

Type Approval certificates shall be renewable for additional 3 years.

The applicant may submit a request for renewal of the telecommunications equipment Type Approval certificate one month prior to expiry or within 15 days of expiry. Exceeding the specified period shall render the certificate temporarily suspended and an amount of AED 100 shall be applicable to each month for the renewal of suspended certificates (up to 6 months), after which the certificate shall be considered null and non-renewable.

The reasons might be different from an equipment to another, but the most frequent reasons are:

• Some information are missing.
• The equipment type must be changed internally.

The registered manufacturer or importer of telecommunications equipment may continue to sell slightly modified equipment without the need to notify TDRA of the changes. Minor modifications must not affect essential requirements, technical standards, or the external look of the equipment.

The registered manufacturer or importer of telecommunications equipment must notify TDRA of any modifications that could cause the following:

• Affect equipment conformity with the essential requirements or technical standards;
• Change equipment size and shape;
• Change equipment model number or brand name.

In the case of any modification to the registered equipment that may affect its conformity with the Type Approval Regime essential requirements or approved technical standards, the registered manufacturer or importer of telecommunications equipment must submit a new Type Approval request.

If any of the information mentioned in the registration certificate needs to be changed, the applicant shall make an advanced non-refundable payment for modifying the registration certificate, irrespective of the outcome of the application towards approval or rejection.

No.

AED 100.

The reasons might be different from an equipment to another, but the most common reason is:

• Manufacturers and suppliers modify the model name which is not allowed and non-refundable.

Yes, you can submit the application with the required documents and receive the approval of TDRA.

The seller must have the Emirates ID before registering in TDRA system.

For all requirements, please visit the link below

https://www.tra.gov.ae/userfiles/assets/gsUqWI8O.pdf

Based on POS type. please visit the link below

https://www.tra.gov.ae/userfiles/assets/gsUqWI8O.pdf

A request for renewing the SIM Card point of sale registration certificate can be submitted 15 working days before the expiry date or within 15 working from the expiry date. According to the fees stipulated in the articles of this policy, and in case of renewal delay, an amount of AED 100 is charged as a fine for each month of delay, which is calculated from the date of the expiration of the registration certificate.

• Fees of submitting the registration application and assessing the application by TDRA is AED 500
• Fees of issuing the certificate is AED 2,000
• Fees of certificate modification (Name or location) is AED 100
• Fees of certificate renewal is AED 2,500

First, go to TDRA website and create an account using the UAE Pass. After that, choose the “SIM Cards Point of Sale Registration” service, attach the required documents and pay the fees.

It’s not allowed, TDRA laws apply.

the registration must be done as a separate new registration.

The registration certificate is valid for two years, and renewable for a similar period.

Any point of sale intending to sell mobile SIM cards must be registered with TDRA, and it must obtain a registration certificate before starting to sell.

Check the requirements in the link below.

https://www.tra.gov.ae/userfiles/assets/gsUqWI8O.pdf

Yes. The registrant may submit an application for renewing the registration certificate 15 working days before the expiration date or within 15 working days from the expiration date of the registration certificate. In accordance with the applicable fees in this policy, the renewal fee is "AED 500" to be paid in advance and not refundable when submitting the renewal application, in addition to AED 2000 the registration certificate fees. In the event of a late renewal, an amount of "AED 100" is added as a fine for each month of delay, calculated starting from the date of the expiration of the registration certificate.

No. the registration application should contain seller and operator

• TDRA may perform market monitoring activities from time to time and the registered manufacturer or importer of telecommunications equipment must cooperate in such activities and provide samples and documentation on request to TDRA for purposes of testing and conformity.
• TDRA is legally eligible to obtain necessary technical information from the registered manufacturer or importer of telecommunications equipment to verify conformity with the essential requirements and technical standards. In this respect, TDRA has a duty to respect confidentiality.
• Market monitoring activities may arise as a result of a complaint or random check or as part of a systematic program. TDRA may also inspect telecommunications equipment put on the market.
• A manufacturer or importer of telecommunications equipment registered in the UAE shall, on request, provide TDRA with information about any manufacturer or importer of telecommunications equipment whom he has supplied with telecommunications equipment, and any manufacturer or importer of telecommunications equipment whom have supplied him with telecommunications equipment.
• In the event of continued non-conformity and violation of the requirements of the Type Approval Regime, the TDRA shall take all appropriate measures to prevent or prohibit the availability of the respective telecommunications equipment in the market or to ensure that it is withdrawn/retrieved from the market.

TDRA may take necessary legal measures against a telecommunications equipment manufacturer or importer that does not fulfill the requirements of the Type Approval Regime in accordance with Federal Law by Decree No. 3 of 2003 regarding the Regulation of the Telecommunications Sector, its Executive Order or any decisions and regulations issued by TDRA from time to time. TDRA shall impose, for example but not limited to, the following measures:

• Suspension of the Type Approval certificate granted to a registered manufacturer or importer of telecommunications equipment.
• Cancellation of the Type Approval certificate granted to a registered manufacturer or importer of telecommunications equipment.

Block reason: company have violation or two warning.

To unblock the company please visit the TDRA office and request to speak to a member of the inspection team from (Monday & tuesday) between 7:30 to 10:30 in the morning.

The owner of the company or his representative must be present to sign (through an authorization letter), with the need to bring the following:

1- A copy of the trade license.

2- UAE Emirates ID.

3- Company stamp.

Note:

Dealer Companies:

• If the company selling prohibited devices TDRA will continue blocking the company profile until the legal procedures for the company are completed.

Point of Sale companies:

• If the company having violation, TDRA will Continue blocking the company profile until the legal procedures for the company are completed.
• TDRA will continue blocking the company of certain companies For non-compliance with laws, policies & regulations.

Freeze reason: TDRA team tried to communicate with the company but they were unable to do it.

To unfreeze the company, update your basic information (geographical location, address, mobile phone number, office number, email) by submitting a request to TDRA. After the updates are approved, you can call 80012 to request the unfreeze (reactivation) of your profile, and this will be done within one working day.

Satellite phones, as all other Telecommunications Apparatuses (as defined in the Telecommunications Law), require Type Approval regardless of where it has been manufactured. Only Satellite phones enabled to connect to UAE licensees are allowed in the UAE.

In the theoretical event of a roaming agreement between a UAE licensee and a non-UAE licensee then the roaming agreement between the two would legalize the use of a non-licensee satellite phone in the UAE. This is subject to an actual roaming agreement and actual routing of traffic on the UAE licensees network in the country.

If the service offered by the satellite operator is considered a Regulated Activity regardless of its type, then there is a requirement to obtain a Telecommunications license. Please refer to UAE’s National Frequency Plan for further clarifications on the type of spectrum authorizations required to operate within the intended band of frequency. Earth station authorizations and Type Approvals are also applicable.

*Fixed Satellite Services (FSS) may include satellite internet access through VSAT or Earth Stations in Motion (ESIM) antennas. Mobile Satellite Services (MSS) may include broadband connectivity through airborne or maritime antenna. Broadcast Satellite Services (BSS) may include Direct-To-Home satelliteTV (DTH). 

All satellite operators are subject to spectrum authorizations regardless of the bands of frequency used. Please refer to UAE’s National Frequency Plan for further clarifications on the type of authorizations required.

In accordance with the Telecommunications Law (Federal Law No. 3 of 2003 as amended), the Registration of Mobile SIM cards Point of Sale Policy, and hereunder TDRA Board Resolution No. 44 of 2009, the sale of SIM cards and/or provision of Telecommunications services (regardless of whether such services will be provided by an online service) is considered a Regulated Activity and can only be conducted by a UAE Licensee or a – by a licensee - duly authorized agent.

As a result, the provision of domestic or foreign SIM cards will, without explicit arrangements with the UAE licensees, amount to an unlawful activity in the UAE. 

Federal Law by Decree No.3 of 2003, as amended, applies to all UAE territories including all free zones.

A free zone entity can apply for a license, however a Free Zone company can only operate and offer the service in the free zone.

UAE does not have a class of service license for inflight telecom services on board aircraft. However, such services fall under the definition of a Regulated Activity and therefore requires a Telecommunications License.

TDRA is allowing service over 10,000 feet based on spectrum authorizations issued by TDRA, this is applicable to all aircraft.

TDRA requires all applicants for Individual and Class Licenses to provide it with relevant information. This includes information regarding their management and shareholding structures; their business operations, including the type of networks and services they intend to provide; funding sources for these business operations

Gate-to-Gate services fall under the definition of “Regulated Activities” according to the Federal Law by Decree No. 3 of 2003 Regarding the Organization of Telecommunications Sector, as amended (“Telecommunications Law”). Article (31) of the Telecom Law stated that: “It is not permitted to conduct any Regulated Activity unless authorized by a License or exempted in accordance with the provision of this Federal Law by Decree or its Executive Order.”. Hence, the service requires a License.

In addition, and even under roaming agreements with local Licensees, the operation of a public Telecommunication network or Telecommunication service in the UAE is considered a Regulated Activity and will require a UAE Telecommunications License

Mobile Virtual Network Operation falls under the definition of “Regulated Activities” according to the Federal Law by Decree No. 3 of 2003 Regarding the Organization of Telecommunications Sector, as amended (“Telecom Law”). Article (31) of the Telecom Law states that: “It is not permitted to conduct any Regulated Activity unless authorized by a License or exempted in accordance with the provision of this Federal Law by Decree or its Executive Order.” Hence, providing the service requires a Telecommunication License.

However, TDRA does not at this point in time issue such license.

TDRA can issue either Individual Licenses or Class Licences. Individual Licences will be issued for services which require the usage of scarce resources of spectrum and numbers. Individual Licences will be issued for a period of 10 years.

Class Licences will be issued where there is no need to use scarce resources of spectrum and numbers and where due to the insignificance of the activity to the public, less regulatory supervision is required. Class Licences will be issued for a period of 10 years.

An entity shall be eligible for an individual or Class Licence if it is

• A company incorporated under the Commercial Companies Law (Federal Law No. 8 of 1984) (Arabic) and pursuant to Article 28 of the Federal Law by Decree No. (3) of 2003, Regarding the Organisation of the Telecommunications Sector and its amendments or any legal person approved by the Board of the Authority; and
• A company whose shareholding complies with the resolution in which the particular Regulated Activity has been approved to be licensed

Mobile Number Portability (MNP) allows customers to move their existing mobile number from one operator to another in order to use its services.

For examples: if you have an Etisalat number (050-ABCDEFG), you can now move this number to du and keep the same number (050-ABCDEFG).

Another Example: if you have a du number (055-GFEDCBA), you can now move to Etisalat and keep the same (055- GFEDCBA) number. 

The Mobile Number Portability in UAE is handled by the operator you’re moving to (new operator). You place a request with your new operator who handles the porting with your old operator.

 For example, if you’re moving your 050 number from Etisalat to du, you will place the request with du who will port your number over from Etisalat. du will also provide you with a new SIM with your 050 number.

By making this process recipient-led (new operator), the whole process has become very easy for the end u

Fixed Number Portability (FNP) allows customers to switch their existing fixed line number (Geographic numbers) from one operator to another in order to use its services.

For example: If the customer has an Etisalat number (02-ABCDEFG), he can transfer this number to du and retain the same number (02-ABCDEFG)

The Fixed Number Portability in UAE is handled by the operator you’re switching to (new operator).

You place a request with your new operator who handles the porting process with your old operator, which makes the whole process very easy for the end user.

For most individual customers, the process takes about 3 working days to port a number. Users who place a request will be kept updated through-out the process through SMS. For enterprise , the process may take up to 10 working days.

During the transition period, the customers may experience little to no interruptions in the service.

The porting process only happens during working hours, however the request for porting can be placed outside of those hours.

Yes, you may port-back your number(s) to the old operator within 7 working days from a successful port-out.

This service is applicable to most fixed line numbers in all emirates – 02,03,04,06,07,09 – they can be ported from du to Etisalat, and vice versa.

The new operator should accept to serve the customer in his location by providing the service to the customer via its network or by using bitstream service where applicable, otherwise, the new operator might not be able to accept the new customer.

The toll-free (800) Number Portability service allows customers to switch the current number from one operator to another to use the services of the other operator.

For example: If the customer has an Etisalat number (80012), he can port this number to du and retain the same number (80012)

The toll-free portability in UAE is handled by the operator you’re switching to (new operator). You place a request with your new operator who handles the porting process with your old operator, which makes the whole process very easy for the end user.

The process takes about 5 working days to port a number. During the transition period, the customers may experience little interruptions in the service.

• Fees of submitting the registration application and assessing the application by TDRA is AED 500
• Fees of issuing the certificate is AED 2,000
• Fees of certificate modification is AED 100
• Fees of certificate renewal is AED 2,500

First, log in to TDRA website and create an account. After that, choose the “SIM Cards Point of Sale Registration” service, attach the required documents and pay the fees.

The registration must be done as a separate new registration.

The registration certificate is valid for two years, and renewable for a similar period.

Any point of sale intending to sell mobile SIM cards must be registered with TDRA, and it must obtain a registration certificate before starting to sell.

• Villa complexes,
• Residential towers and groups of residential towers,
• Commercial towers and groups of commercial towers,
• Shopping malls,
• Groups of shops and retail outlets,
• Hospitals, hotels and other bulk service applications and warehouses and sheds.

Note – However, the above-mentioned buildings types are not limited.