The TDRA is an independent public authority established under Federal Law by Decree No. 3 of 2003, to oversee the telecommunications sector and all Licensees of the UAE.
  • The Internet through the Internet Service Providers (ISPs)
  • Fixed Line telephony with local, national and International access
  • Global System for Mobile communications (GSM) with national, roaming and International access
  • Satellite communications services
  • Spectrum Frequencies

TDRA Customer Happiness Center aims to enable TDRA to manage the needs and requirements of its customers in accordance with the highest service standards through trained and skilled human resources as well as advanced systems and technologies. In addition, TDRA seeks to enhance the experience of its customers from all segments of society and meet their needs when visiting the center, to make their experience successful, fast and happy.

The main facilities available at the Customer Happiness Center are:

  • Free visitors parking, with the allocation of parking for people of determination and pregnant women.
  • Facilities for people of determination such as wheelchair and ramp access.
  • Waiting area for women and people of determination.
  • Priority System in service provision.
  • Wi-fi.
  • Business center equipped with PCs, tablets and printers.
  • ATM machine.
  • SmartPass kiosk.
  • Hospitality.

The TDRA is entrusted with a wide range of responsibilities related to the telecommunications and Information Technology Sector, both within and outside the UAE. It is also responsible for representing the UAE in various international forums, since it has been elected to the Council of the International Telecommunication Union (ITU) of the UN, and is a member in the Arab Regulators Network (AREGNET), the Arab Spectrum Management Group (ASMG) and the GCC Telecommunications Office. The TDRA activities in the UAE may be summarized as follows:

  • Overseeing the telecommunications sector and licensees to provide telecommunications services
  • Monitoring competition in the telecom sector
  • Approving telecom equipments
  • Developing and implementing the National Numbering Plan, the National Spectrum Plan and the Number Portability Policy
  • Coordinating issues related to radio frequency at the national, regional and international levels
  • Managing the Internet Networks, including managing of the National Domain Name (.aeDA), the IP addresses assignments and managements, and producing the Internet Access Management (IAM)
  • Managing radio frequency
  • Issuing the required authorizations to use spectrum frequency and wireless equipments
  • Issuing regulations and policies governing the importation, use and dealing of telecommunications equipments
  • Developing the telecom and IT sector through launching initiatives aiming at serving the society at large and the sector in specific, such as the ICT Development Fund, the TDRA Scholarship Program (Be´tha) and the National Computer Emergency Response Team (aeCERT)
ICT stands for Information and Communication Technology. ICT covers all services and tools related to telecommunications, communications, Information Technology, Internet, cyberspace, radio and TV, spectrum, computers, etc. By the last quarter of the 20th Century, ICT started to take more space in the day-to-day life and national norms within humankind societies; now, however, ICT has become the basic nerve of the dynamics of human societies.
The TDRA role is to create an optimal enabling environment in which the UAE Information and Communication Technology (ICT) sector will emerge as a leader in the global market place. It works to support and enable the ICT sector in the UAE by safeguarding competition, providing fair access to the domestic infrastructure, and ensuring the optimal use of natural resources through the implementation of best practice in every area.

The telecommunications licensees are the following:


The Emirates Telecommunications Corporation - Etisalat

Emirates Integrated Telecommunication Company PJSC - du

Competition is the drive for development, where it leads to higher quality of services, lower prices and the adoption of latest technologies. It is a race that pumps innovation and progress into the veins of the sector.
With competition, regulation becomes a must. All market oriented companies and corporations pursue profit, where money cartels may be formed to drive competitors away and lead to monopoly; or may reach an understanding for one party to focus on one service while the other focuses on another, and hence, harm competition in the core. The regulator focuses on protecting competition rather than the competitor, where it issues regulations and policies that organize the process of competition and the market dynamics to ensure the survival of competition facing money cartels and illegal cooperation. Without a regulated sector, the purpose of competition will seize to exist.
The application was designed to give as much accurate results as possible. However, PC configuration, usage of home wireless router, other connected devices you might be using while testing your connection, as well as some external factors can affect the results obtained. 

Moreover, try to test your connection speed multiple times at different timings to make sure that the results are as accurate as possible and follow the guidelines stipulated below under the questions "How can I accelerate my internet connection?" for accurate results.

There is no solution which can solve all the problems, because the reasons behind them can vary. However, by following the right steps mentioned below, you can make sure that the results obtained from the application are as accurate as possible:

  • Make sure that no other data connections may be performed at the same time with the speed test
  • If you have a home network with other users, please make sure that they do not use the connection during the speed test
  • Close all programs and browser windows that could use internet and therefore influence the result (e.g. e-mail client, messenger, file sharing, etc.)
  • If you use wireless internet, keep in mind, that the signal strength is very important for the achieved speed. So please place your laptop as close as possible to the access point so that you have an excellent signal. If you want very accurate test results, we recommend to use a cable connection
  • If you use an old network card or a DSL modem with an old firmware (which support e.g. only 10 Mbps), you will be slower than when using a faster broadband connection (e.g. with 16 Mbps). Here we recommend an upgrade of the firmware or a purchase of a new device.
  • In some special cases your firewall or antivirus software can reduce your internet speed. We recommend switching them off during the speed test and do not forget to activate after the test is completed.
  • We also recommend optimizing your setting of the operation system (especially Windows). There are very many possibilities to do it
The application provides you with a link to share the results after taking the test in case you want to refer to it later. You can also take a screenshot.

Download test

A small binary file is downloaded from the web server to the client to estimate the connection speed.

Based on this result, one of several file sizes is selected to be used for the real download test

Samples are sorted by speed, and the fastest half is averaged to eliminate anomalies and determine the result

Upload test

A small amount of random data is generated in the client and sent to the web server to estimate the connection speed

Based on this result, an appropriately sized set of randomly generated data is selected for upload

Chunks are sorted by speed, and the fastest half is averaged to eliminate anomalies and determine the result.

You need a newer version of Adobe Flash Player. The newest version can be downloaded here.
If you have a firewall or antivirus software installed that is not configured properly, then the application might not work. Try to disable the firewall/antivirus before using the application. After the test has been completed, do not forget to turn it back on so you stay protected.

There are a lot of factors that can affect the speed of your internet connection in a negative way. Most important are following:

  • Performance of your computer (e.g. slow hard drive, low memory)
  • Performance of your DSL modem/router
  • How well your operation system is optimized
  • Low signal strength when using wireless connection
  • Other data connections at the same time when performing our test (VoIP calls, IPTV)
  • Physical quality of your internet line
  • Temporary congestion or connectivity problems at the network of your internet provider.

If you are unsatisfied with your results, kindly contact your service provider customer service.

Kbps stands for kilobits per second and Mbps stand for Megabits per second. Note that 1 Mb has 1024 kilobits. Moreover, internet speeds can also be measured by Kbytes per second (KBps) where Kbyte = 8 Kbit. The results obtained from this application are displayed in kbps and Mbps which are the same metric that the licensees use to indicate the speeds of their packages.
You can contact your broadband service provider for information about your current broadband package.
This application provides an indication of the speed of your broadband connection that the service provider can guarantee down to its network by measuring the speed of Upload and Download, the Download speed determines the speed of receiving files from the Internet. The Upload speed determines the speed at which files are sent to the Internet. Note that the Download speed is usually higher than the Upload speed, and these speeds are referred to as kilobits per second and megabits per second.
The ping test is the Round-trip latency measurement that is performed over HTTP. This test is performed by measuring the time it takes to get a response for an HTTP request sent to the licensee´s servers.
You can download Adobe Flash Player here.

The actual speed you experience day-to-day depends on many factors; most of them are out of the Internet Service Provider control, such in this case. Some of these factors are:

  • The congestion in the internet: varies considerably during the day, depending on how many users are active in various parts of the world. If your data travels through a part of the internet that is congested, you will experience slow speeds. 
  • The capability of individual websites: is the most likely to affect the speed of your internet surfing experience. If the website or game server you are visiting is overloaded with a large number of users, it will send data slowly to your computer. As the number of visitors to a specific server is different, you will experience different speeds at different times.
The variations of the factors mentioned in the answer to the question “Why do I sometimes get different results when I run the test application?“ can result in obtaining different results each time you run the application.
Services for Internet calls provided by third parties fall within the scope of this Policy. As voice calls provided by Skype are considered to be a Regulated Activity, such services have to be provided by a Licensee. Hence it is illegal to use such software to make calls (e.g. Skype-out/Skype-in), unless this third party (e.g. Skype) is licensed by the TDRA to provide such services or a Licensee provides the service in collaboration with this third party.

Except where exempted as stated in the Policy, any person using VoIP Services which are not provided by a Licensee (even if not offering it to others for a fee), may be committing a criminal offence:

  1. if that person utilizes "another service" provided by a licensee (e.g. flat-rate internet access) to carry the VoIP international call; or
  2. the licensee providing that "other service" did not intend it (and therefore did not price it) to be used for the conveyance of VoIP.
Unless this software is provided by a Licensee, it is very likely that it is illegal to use this software to make Internet calls. It is highly recommended that you contact your provider to ensure the legality of such software. If the service is not provided by a Licensee, TDRA urges you not to use such software as you are legally liable for such action, and the Licensees have the right to and most probably will block your illegal traffic.

The TDRA does not block websites. However, the Licensees are required to block access to certain unacceptable content including unlicensed (and therefore illegal) VoIP Services. If you believe that a legitimate website is being blocked, you may raise the issue with the concerned Licensee directly.

To view the list of prohibited content categories, click here

You must obtain the VoIP services from a licensee in order to do this. According to the definition of Closed Group Network in the TDRA VoIP Regulatory Policy ver.2.0, a closed group network must not be interconnected with another closed group network and must serve entities (companies) that have common ownership. Accordingly, in the event the other company does not share common ownership with your company, the only way to achieve the required VoIP is to obtain the services from a licensee.

In the context of the emergency procedures taken as a response to the emerging conditions of COVID 19 pandemic, and as part of TDRA’s efforts to support distance learning and working from home, TDRA, in coordination with the UAE telecom operators (Etisalat & du), announced the availability of a set of applications, exceptionally all of the UAE’s networks and until further notice.

These applications are:

Remote working and E-learning applications

  • Microsoft Teams
  • Skype for Business
  • Zoom
  • Blackboard.
  • Google Hangouts Meet
  • Cisco Webex
  • Avaya Spaces
  • BlueJeans
  • Slack.

Tele-health applications

  • Mind Mina Telemedicine
  • NextGenGP Telehealth 
  • vSee
  • OKADOC
  • DOXY
  • GetBEE

To view TDRA initiatives in response to COVID-19 pandemic, click here

You can always seek further information and guidance from your service provider through their customer call center.
As a precautionary step, always make sure not to distribute your mobile number and avoid making it easily available through websites, newsgroup posting and chat rooms. The next step, is to be careful of whom you choose to give your Consent to receive marketing messages (for more info about Consent check Q4)

If you want to block unwanted marketing messages you can use the following code:

Send b SenderName/Number to 7726

Consumers can file a complaint directly to their Service Provider. The Service provider is obliged to :

  • Acknowledge the reception of your complaint.
  • Provide a complaint reference number;
  • Investigate the complaint in a reasonable time period;
  • And communicate the result to you.
This information will be available from your service provider.
No, you should not be receiving any further marketing messages if you already unsubscribed. In case you are still receiving marketing messages after 24 hrs of your unsubscribtion, you should contact your service provider for assistance.

Since Spam is defined as marketing electronic communication, messages which are of non marketing nature do not fall under the Spam definition such as;

  • Transactional messages of all types ( e.g. Bank accounts´ transactions notifications)
  • Informational messages of all types ( e.g. flight reminders, service confirmation messages)
Legitimate marketing messages are those messages which comply with the requirements of the Policy and includes: obtaining the consent prior to sending messages, and sending the messages in the allowed time (07:00-21:00 UAE Time). Legitimate marketing messages should also contain an effective free of charge unsubscribe mechanism that allows the recipients to express their choice in not receiving any marketing messages in the future.

Spam is commonly referred to messages or any kind of electronic communication you may receive without your pre-approval, which are sent with a primary commercial objective such as ads and promotional messages. 

All marketing messages are allowed only to be sent from 07:00 to 21:00 UAE Time.

In the light of the UEC & Annex Policy, You should consider the following when advertising:

  • Obtaining the Consent from all of your Recipients before sending any marketing messages
  • Providing an Unsubscribe free of charge mechanism within your message
  • Maintain the Consent records as required in the Policy.
  • Avoid sending marketing messages between 21:00 to 07:00 UAE Time.

For further details, you can contact your service provider.

You should provide your Consent to your service provider, in case you want to continue receiving marketing messages.
To register your domain name with a .ae registrar. You´ll find a list of accredited .ae registrars in the www.aeda.ae site. Choose one of them after reviewing their services.
A domain name is a name you can use to define your unique presence on the internet - for example aeda.ae. In the same way that your street address enables anyone in the world to send a letter to your house or office. Your domain name is a way by which people can find your website and/or mailbox, if you have them.
  • Develop and execute policy
  • Grow, develop and market the .ae namespace
  • Accredit and manage .ae Registrars
  • Educate the public, delivering and promoting the .ae domain name
  • Facilitate the .ae Dispute Resolution Policy
  • Represent .ae at International Forums

As the .aeDA has been formed by the TDRA, a federal government department, the .aeDA will continually strive to maintain best practice for the administration of the .ae ccTLD and will administer the .ae domain in a fair and transparent manner.

The .aeDA was established in 2007 by the TDRA as a department. It is the Regulatory Body and Registry Operator for the .ae domain name.

The .aeDA is responsible for the setting and enforcement of all policy with regard to the operation of the .ae ccTLD as well as overseeing the operation of the Registry System.

.ae Registry-Registrar Model

The roles of the stakeholders are as follows:

Regulatory Body - .aeDA

The organization vetted with the responsibility of operating the ccTLD for the benefit of all stakeholders.

Registry Operator - .aeDA

Has the exclusive responsibly for maintenance of a centralized Registry for its particular TLD. The Regulatory Body and Registry Operator in some instances may be separate organizations, however in the case of the .ae ccTLD, the .aeDA will assume both roles.

Accredited Registrars

A person or entity that, via a contract with the Registry provides front-end registration services to Registrants. These services from the public interface to Registry services.

Resellers

Some Registrars use Resellers to provide customer sales and services. Resellers buy domain names and manage domain name records for their customers through an interface with their Registrar. Resellers do not have direct access to the Registry.

Registrants

The individual or organization that registers a specific domain name. This individual or organization holds the right to use that specific domain name for a specified period of time, provided certain conditions are met and the registration fees are paid. This person or organization is the "legal entity" bound by the terms of the relevant service agreement with the Registry operator for the TLD in question.

The .ae domain is sub divided into a number of ´levels´ or ´zones´. Registration is as follows:

Registration is possible at the second level under .ae - for example, mydomain.ae.
Registration is also possible at the third level which are

  • .co.ae
  • .net.ae
  • .gov.ae
  • .org.ae
  • .sch.ae
  • .ac.ae
  • .mil.ae

For more information please refer to Domain name Eligibility Policy On http://www.aeda.ae policy page

Electronic Attestation Certificates issued by a foreign Certification Service Provider are recognized as legally equivalent to Certificates issued by CSPs operating under this Act if the practices of the foreign CSP provide a level of reliability at least equivalent to that required of CSPs operating in the UAE, and in accordance with UAE laws and international standards.
Licensed Certification Service Providers are obligated to provide services as per their certification practice statements and contract terms and conditions, and as per their quality of service requirements expected. Development of clear procedures for handling customer complaints has been mandated to licensed CSPs. Customers, therefore, should approach the CSP with their complaints and go through the procedures in place. In cases where all these channels have been exhausted without resulting in a satisfactory solution, customers may approach the TDRA to investigate their complaints.
No you don’t, but if you have one you can attach it with your request as a support documents for your request
The Act is primarily based on the UNCITRAL Model Law on Electronic Commerce and has been assessed to be a comprehensive statute on commercial and public uses of electronic communications establishing requisite security and validity levels attaching to various levels of authentication in line with various regulatory regimes in the world.
The Act articulates and stipulates the duties of Certification Service Providers (CSPs) and their signatories and provides a broad framework for regulation and licensing of CSPs in the United Arab Emirates.
Provided that all the required information and documents are in order, the application should be processed within 3 months.
Two working days
No, you are not required to have .ae domain to obtain an NOL
No, you are not required to have .ae domain to obtain an NOL
Yes it is one of requirement to providing NOL that applicant website ends with .ae, and if your website end with other than .ae you can have a .ae and link it with your original website
Yes, it is compulsory for a Certification Service Provider to be licensed in the United Arab Emirates, since the licensing regime that the UAE has adopted, is a mandatory regime.
N/A
The mission of the TDRA is to support the ICT sector in the UAE, to safeguard competition, to provide fair access to the domestic infrastructure and to ensure the optimal use of natural resources through the implementation of International Best Practices in every area. The TDRA also continues to work on enhancing the quality of services offered, raising public awareness, protecting the subscribers’ interests and facilitating the growth of e-commerce transactions, while encouraging investment, innovation, development and education.

The objectives of the Act are as follows:

  • To protect the rights of persons doing business electronically and determine their obligations
  • To encourage and facilitate Electronic Transactions and Communications by means of reliable Electronic Records
  • To facilitate and eliminate barriers to Electronic Commerce and other Electronic Transactions resulting from uncertainties over writing and signature requirements, and to promote the development of the legal and business infrastructure necessary to implement secure Electronic Commerce
  • To facilitate the electronic filing of documents with governmental and non-governmental agencies and departments and to promote efficient delivery of the services from such agencies and departments by means of reliable Electronic Communications
  • Minimize the incidence of forged Electronic Communications, alteration of Communications and fraud in Electronic Commerce and other Electronic Transactions
  • Establish uniform rules, regulations and standards for the authentication and validity of Electronic Communications
  • Promote public confidence in the validity, integrity and reliability of Electronic Transactions, Communications and Records
  • Promote the growth of Electronic Commerce and other transactions on the national and international level through the use of Electronic Signatures
A CSP guilty of an offence under the Act or any of its regulatory instruments shall be liable on conviction to a fine, or to term imprisonment, or to both in accordance with the Act or any of the regulations issued by the Minister of Economy.

The entire licensing process involves 4 parts:

  • A CSP needs to obtain a CSP license application package either by downloading it from the TDRA website at www.tra.ae, or in person at the TDRA offices in Dubai and Abu Dhabi
  • A CSP needs then to submit the application and all required documents to the TDRA for review and processing along with a non-refundable application processing fee
  • The TDRA will review the application
  • The TDRA will then decide to Grant or Reject the License
The Act applies to Electronic Records, Documents and Signatures that relate to Electronic Transactions and Commerce, while giving legal recognition on the use of electronic records and signatures and their secure counterparts.
The Regulations apply to Certificate Service Providers operating in the UAE and to all who provide such electronic attestation services directly or indirectly to the public for commercial purposes with respect to Electronic Records, Documents and Signatures that relate to Electronic Transactions and Commerce.
The Telecommunications Regulatory Authority (TDRA) of the United Arab Emirates (UAE), has been passed its powers as a “Controller” under Cabinet Decision 8/291 of 2006 dated October 15, 2006, appointing the TDRA as the Controller with responsibilities relating to the licensing, approval, monitoring and overseeing of the activities of Certification Service Providers (CSPs) according to Federal Law No. (1) Of 2006 on Electronic Commerce and Transactions (the “Act”).
A CSP is an accredited or authorized person or organization that issues Electronic Attestation Certificates or provides other services in this connection and in relation to Electronic Signatures regulated by this Act.
The license application fee payable is Five Thousand UAE Dirham (AED 5,000) made payable to the TDRA in a form of a bank draft or transfer in respect of each submission. Upon passing of the licensing criteria, a non-refundable License Registration Fee is required for the amount of One Hundred Thousand UAE Dirham (AED100,000).
The term of the license is 5 years.
  1. Website
  2. Mobile App
  3. Social Media (SocialCommerce)
The Act was published in Muharam 1427 H/January 2006 in the Arabic language in the Official Gazette of the United Arab Emirates, Volume 442, year 36,.
Individuals, Businesses and establishments that practice online activity such as: e-Commerces, e-Businesses that provide products and services online.
Without CSPs there will be no trusted entity that issues digital certificates or keys to us. It will be difficult to verify the authenticity of digital signatures since there are no digital certificates to tell us how each user’s digital signature should look like.
The TDRA issues temporary authorizations for periods from 1 day to 90 days.

Spectrum Authorization status can be checked through user account at TDRA website (https://eservices.tra.gov.ae/).

In addition, TDRA sends notifications to applicants for application status updates via SMS and email.

Frequency Spectrum Authorization can be obtained through TDRA website (www.tdra.gov.ae) by following the steps below:

  1. New users have to create an account (https://eservices.tdra.gov.ae/)
  2. Select the required frequency spectrum service and start filling in the application form.
  3. Attach the required documents (depending on the selected service).
  4. Settle the payment of spectrum fees as per the issued invoice within the deadline, according to the frequency spectrum fees regulation.
  5. TDRA issues the requested frequency spectrum authorization online.
All details related to Frequency spectrum fees can be found online through Frequency spectrum regulation 3.0 available at TDRA website: https://www.tdra.gov.ae/assets/97lySmeo.pdf.aspx
The new fax number of spectrum management department is: 027772484

The National Frequency Plan is prepared and issued in accordance with Articles 46 and 47 of the Federal Law by Decree No. 3 of 2003 regarding the Organization of Telecommunications Sector, as amended (the telecom law).

The National Frequency Plan is prepared in conformity with the International Regulations governing radio spectrum and the international and regional agreements concluded or acceded to by the United Arab Emirates. It includes the provision for:

  1. The designation, on the recommendation of the authority, of bands of radio spectrum for the provision of Telecommunications services over telecommunications networks
  2. The amendment of allocations to existing users of radio spectrum to allow for the development of new services
  3. The reassignment of radio spectrum on expiry of existing licenses or authorizations relating thereto

It is the regulatory policy for frequency spectrum, aimed at enhancing the efficiency and use of spectrum. TDRA allocates frequencies to all entities, governmental and non-governmental, civil or military, as well as individuals, in accordance with the National Spectrum Plan.

A committee called the ‘Coordination Committee’ has the competency to draft a national plan for radio spectrum to ensure the efficient and proper use of radio spectrum without any interference or jamming. TDRA may request the committee, from time to time, to review and amend the plan when needed. 

If any of the information mentioned in the registration certificate needs to be changed, the applicant shall make an advanced non-refundable payment for modifying the registration certificate, irrespective of the outcome of the application towards approval or rejection.
If any of the information mentioned in the registration certificate needs to be changed, the applicant shall make an advanced non-refundable payment for modifying the registration certificate, irrespective of the outcome of the application towards approval or rejection.
Each applicant for the approval of telecommunications equipment shall be required to make an advanced non-refundable payment for processing the application, irrespective of the final status of the application towards approval or rejection of the application.
A certificate renewal request shall be submitted one month prior to expiration or within 15 days of expiration. In the event of exceeding the specified period, the certificate shall be temporarily suspended and an amount of AED 100 charged per month to renew suspended certificates for a maximum of 12 months. The certificate shall be deemed null and void after the temporary suspension is ended.
TDRA shall approve technical test reports of telecommunication equipment from laboratories with international accreditation in the relevant telecommunications field(s), which has(have) certified testing facilities in accordance with ISO/IEC 17025 in the relevant telecommunications field(s) by an accreditation body that serves as a member of the International Laboratory Accreditation Cooperation (ILAC). The accreditation shall be relevant to the types of telecommunications equipment and technical systems in question.
· TDRA shall also approve technical test reports of telecommunications equipment under a Mutual Recognition Agreement (MRA) to submit test reports in accordance with TDRA’s Type Approval Regime for the relevant types of telecommunica
  1. Obtaining a direct delegation of another manufacturer or importer of telecommunications equipment.
  2. Obtaining a separate approval under his responsibility.
The registration certificate valid for 5 years and renewable for a similar period.
The manufacturer or importer of telecommunications equipment must complete the request for telecommunications equipment final approval within 30 days of the initial approval.
This approval shall be valid for 3 years, renewable for similar periods after obtaining TDRA’s approval. TDRA may change, modify, or cancel authorizations at any time and for reasons it deems necessary.

Samples submitted shall be of two versions:

  • A version enabled and prepared for technical testing;
  • A version of the equipment intended to be offered on the market – the commercial version.
The initial approval of telecommunications equipment shall not be binding to TDRA or deemed as a final approval of telecommunications equipment. The manufacturer shall not take any marketing or commercial procedures, and it shall adhere to finalizing the approval process by fulfilling the requirements.
If a certificate of telecommunications equipment manufacturers and suppliers cancellation is requested, no additional costs shall be incurred, and the remaining amount of the registration fees will not be returned to the manufacturers and suppliers of telecommunications equipment for the remaining years.
  1. Custom Release for Commercial Purposes
  2. Temporary Custom Release Permit
  3. Custom Release Permit for Telecommunications Equipment Imported for Personal Use (non-commercial)
  4. Permanent Custom Release Permit
At each level, the documents and technical requirements for the Type Approval of telecommunications equipment shall be specified. Accordingly, the manufacturer or importer of telecommunications equipment shall provide the following documents when submitting a Type Approval request for telecommunications equipment:
- General description of the equipment, including photographs or illustrations showing external features, marking, internal layout, basic technical characteristics, user information and installation instructions.
- Copy of the Supplier’s Declaration of Conformity.
Each telecommunications equipment type shall be assigned a compliance level in the Type Approval Regime, which includes three main levels defined by elements directly affecting the Type Approval Regime objectives. Most importantly, the classification of telecommunication equipment risk level on the user and telecommunications networks, the core purpose for which the equipment is designed, and its technical capabilities.
registration shall be done as a separate new registration
TDRA may, at the applicant's expense, perform equipment testing or request equipment testing in a recognized testing lab
In the event that telecommunications equipment does not conform to health and safety standards and pose a risk to the safety of users, TDRA shall require the manufacturer or importer of relevant telecommunications equipment to take every corrective measure so that the telecommunications equipment complies with these requirements within a time limit set by TDRA. If sufficient corrective measures are not taken within the given deadline, the relevant Type Approval certificate shall be cancelled effective immediately, and TDRA may take the proper action and measures to prohibit or prevent the availability of relevant telecommunications equipment in the UAE market
In the event that telecommunications equipment does not conform to health and safety standards and pose a risk to the safety of users, TDRA shall require the manufacturer or importer of relevant telecommunications equipment to take every corrective measure so that the telecommunications equipment complies with these requirements within a time limit set by TDRA. If sufficient corrective measures are not taken within the given deadline, the relevant Type Approval certificate shall be cancelled effective immediately, and TDRA may take the proper action and measures to prohibit or prevent the availability of relevant telecommunications equipment in the UAE market.
In the event that a telecommunications equipment is not compliant with the Type Approval Regime requirements, the manufacturer or importer of registered telecommunications equipment shall take corrective measures to eliminate the causes of non-conformity within a timeframe determined by TDRA, and shall announce the problem and corrective measures taken in rectification.
TDRA shall approve technical test reports of telecommunication equipment from laboratories with international accreditation in the relevant telecommunications field(s), which has(have) certified testing facilities in accordance with ISO/IEC 17025 in the relevant telecommunications field(s) by an accreditation body that serves as a member of the International Laboratory Accreditation Cooperation (ILAC)
  • A permanent custom release Permit shall be issued to a registered manufacturer or importer of telecommunications equipment with no criminal record or corrective measures that have been taken against him for at least two years.
  • A permanent custom release permit shall have the same validity period as the equipment Type Approval registration.
  • A permanent custom release permit may be terminated by TDRA in case of legal violations on the part of the registered telecommunications equipment manufacturer or importer.
This permit shall be issued for the release of telecommunications equipment approved by TDRA in accordance with the Type Approval Regime requirements and imported by a registered telecommunications equipment manufacturer or importer registered in the UAE
Custom release permit for telecommunications equipment imported for personal use (non-commercial) shall be issued by TDRA, whereby equipment shall not be required to be registered within the Type Approval Regime; however it shall not be placed or made available on the UAE market without obtaining the required approvals.
The registered manufacturer or importer of telecommunications equipment shall provide the SDoC in accordance with ISO/IEC 17050-1:2004 as defined in Annex B, and shall be responsible for equipment conformity with all requirements specified in the Type Approval Regime.
A legal agreement to delegate the powers of the telecommunications equipment Type Approval certificate from a registe telecommunications manufacturer or importer to another located in the UAE. Both parties shall be required to accept the Delegation of Telecommunications Equipment Approval, by which, the manufacturer or importer accepts the obligations identified by TDRA. Any registered manufacturer or importer of telecommunications equipment may terminate the Delegation of Telecommunications Equipment Approval by notice of at least 15 working days addressed to the other party. The registered telecommunications equipment manufacturer or importer that accepts the delegation of Type Approval shall verify the requirements imposed on the telecommunications equipment before it is offered and sold in the UAE market.
This level shall apply to telecommunications equipment of low risk and priority called “Declaration of Conformity”
This service involves issuing custom release permit for telecommunications equipment in the UAE.

TDRA may perform market monitoring activities from time to time and the registered manufacturer or importer of telecommunications equipment must cooperate in such activities and provide samples and documentation on request without charge to TDRA for purposes of testing and conformity.

TDRA is legally eligible to obtain necessary technical information from the registered manufacturer or importer of telecommunications equipment to verify conformity with the essential requirements and technical standards. In this respect, TDRA has a duty to respect confidentiality.

Market monitoring activities may arise as a result of a complaint or random check or as part of a systematic program. TDRA may also inspect telecommunications equipment put on the market.

A manufacturer or importer of telecommunications equipment registered in the UAE shall, on request, provide TDRA with information about any manufacturer or importer of telecommunications equipment whom he has supplied with telecommunications equipment, and any manufacturer or importer of telecommunications equipment whom have supplied him with telecommunications equipment.

In the event of continued non-conformity and violation of the requirements of the Type Approval Regime, the TDRA shall take all appropriate measures to prevent or prohibit the availability of the respective telecommunications equipment in the market or to ensure that it is withdrawn/retrieved from the market.

In order to accelerate the process of approving telecommunications equipment that are advertised and be put on the market within short periods for commercial and marketing purposes, the manufacturer may apply for an initial, temporary telecommunications equipment approval in the Type Approval Regime to obtain an approval number for the telecommunications equipment, allowing the manufacturer to start installing the conformity mark on telecommunications equipment before offering in the market.
The registered manufacturer or importer of telecommunications equipment may continue to sell slightly modified equipment without the need to notify TDRA of the changes. Minor modifications must not affect essential requirements, technical standards, or the external look of the equipment.

TDRA shall rely on Type Approval certificates issued by other entities approved based on the following:

  • Must be identified under an MRA to certify the relevant types of telecommunications equipment in accordance with TDRA’s Type Approval Regime.
  • Must be accredited in accordance with ISO/IEC 17065 in the relevant areas of telecommunications by an accreditation body, who is a member of the IAF Association; the accreditation shall be relevant to the equipment types and technical systems for which recognition is sought.

TDRA may take necessary legal measures against a telecommunications equipment manufacturer or importer that does not fulfill the requirements of the Type Approval Regime in accordance with Federal Law by Decree No. 3 of 2003 regarding the Regulation of the Telecommunications Sector, its Executive Order or any decisions and regulations issued by TDRA from time to time. The TDRA shall impose, for example but not limited to, the following measures:

  • Suspension of the Type Approval certificate granted to a registered manufacturer or importer of telecommunications equipment.
  • Cancellation of the Type Approval certificate granted to a registered manufacturer or importer of telecommunications equipment.
A permanent custom release permit is a permit issued at the request of the registered telecommunications equipment manufacturer or importer based in the UAE, through which he shall be exempted from obtaining custom clearance permit for commercial purposes repeatedly for the same equipment for each shipment, thereby ensuring a timely release of telecommunications equipment. This permit can also be issued for spare parts of registered telecommunications equipment.

The manufacture, use, offer, sale, supply or use of prohibited telecommunications equipment in the UAE shall be forbidden. Such equipment has been listed in details in a separate document as part of the specific reference documents.

  • GSM Jammers
  • GSM Boosters
  • Scanning receivers
  • Military Communication equipment

All equipment, which are not complied with UAE, approved telecom technical standards.

Type Approval certificates shall be renewable for additional 3 years

The importer must provide the required documents, including the documents mentioned below and any other document requested by TDRA:

  • A letter from the organizer or in case of exhibitions and events, explaining the purpose for which the telecommunications equipment is imported and the period required.
  • Technical documentation of telecommunications equipment
Where approval is granted based on the SDoC with the technical standards and essential requirements

the registered manufacturer or importer of telecommunications equipment provides :

  1. proof of conformity with the technical standards and essential requirements on the basis of:
  2. Submitting test reports issued by a recognized test labs (International Laboratory Accreditation Cooperation (ILAC).
  3. Performing additional technical tests at the telecom equipment National Lab.
  4. The manufacturer or importer of telecommunications equipment shall provide a sample of the telecommunications equipment to be approved under this level as part of the mandatory Type Approval requirements.

where the registered manufacturer or importer of telecommunications equipment provides:

  1. proof of conformity with the technical standards
  2. essential requirements by submitting technical test reports issued by an ILAC-certified lab.

The registered manufacturer or importer of telecommunications equipment must notify TDRA of any modifications, which would:

  • Affect equipment conformity with the essential requirements or technical standards;
  • Change equipment size and shape;
  • Change equipment model number or brand name.

In the case of any modification to the registered equipment that may affect its conformity with the Type Approval Regime essential requirements or approved technical standards, the registered manufacturer or importer of telecommunications equipment must submit a new Type Approval request.

The manufacturer, importer or distributor must provide the required technical documentation and reports as well as test samples upon request. Samples shall be part of the request for Type Approval of telecommunications equipment and considered reference samples for future action. TDRA shall not be obligated to return telecommunications equipment samples provided for testing.
The applicant shall provide shipment details and technical documentation of telecommunications equipment when requested.
The local manufacturer, importer or distributor of telecommunications equipment must provide a valid trade license issued by a Trade License Issuer based in the UAE, with an economic activity specific to telecommunications equipment. The local manufacturer, importer or distributor of telecommunication equipment may add branches of the parent company in case the trade license is issued by the same licensing entity and in the same emirate.
Technical standards listed in the SDoC remain unchanged;
- The equipment has not been affected by any modifications as defined in paragraph 4.4.
  • This level shall apply to telecommunications equipment of medium risk and priority called ‘’ General Equipment Registration’’

Support technical documents are the proof that describe details of the telecommunications equipment, based on which, the conformity of a telecommunications equipment with the requirements and technical standards approved in the UAE shall be declared. Support documentation should be prepared in Arabic or English, in accordance with ISO/IEC 17050-1: 2004 1

The registered manufacturer or importer of telecommunications equipment shall provide the TDRA Declaration of Conformity Card (Type Approval Regime Conformity Mark) on the equipment box in a clear, readable and non-removable format before offering, selling or making the equipment available in the UAE market. The TDRA Declaration of Conformity Card shall be placed under the display platform of telecommunications equipment in retail stores in a way that is clear and readable to users.

  • Products shall contain a product statement card as specified above.
  • The tag can be marked using black and white colors.
  • The QR code shall contain the basic information shown in the middle box.
This permit shall be issued for the release of telecommunications equipment imported for temporary purposes, including but not limited to: Exhibitions, trials or for repair purposes, and shall be exported outside the UAE after the expiry of the period provided for in the permit.
In accordance with the custom release permit for temporary admission of telecommunications equipment in the UAE, the importer shall not be required to be registered or to obtain the telecommunications equipment Type Approval by TDRA. However, this equipment shall be prohibited to be offered or sold in the UAE market
  • This level shall apply to telecommunications equipment of high risk and priority called ‘’ Advance Equipment Registration’’

Some wireless telecommunications equipment require authorization from TDRA to use frequency spectrum in the UAE. This authorization shall be independent of the Type Approval Regime.
· Authorization requirements may change from time to time, and applicants are advised to consult the Spectrum Management Affairs Department. The operation of the relevant wireless telecommunications equipment without authorization shall be considered a violation of the Telecommunications Law.
The Delegation of Telecommunications Equipment Approval shall be logged in the Type Approval Regime. Such delegation shall not be deemed as a transfer of ownership of the Type Approval certificate, and shall end with cancellation by one of the parties or the expiration of the Type Approval certificate of the relevant telecommunications equipment. In all respects, the Delegation of Telecommunications Equipment Approval shall be applicable only to approved telecommunications equipment.
  • A certificate renewal request shall be submitted one month prior to expiration or within 15 days of expiration. In the event of exceeding the specified period, the certificate shall be temporarily suspended and an amount of AED 100 charged per month to renew suspended certificates for a maximum of 12 months. The certificate shall be deemed null and void after the temporary suspension is ended.

The applicant may submit a request for renewal of the telecommunications equipment Type Approval certificate one month prior to expiry or within 15 days of expiry. Exceeding the specified period shall render the certificate temporarily suspended and an amount of AED 100 shall be applicable to each month for the renewal of suspended certificates (up to 6 months), after which the certificate shall be considered null and non-renewable
  • The importer shall seek approval of telecommunications equipment in accordance with Type Approval requirements, and then apply for custom release from TDRA for each shipment of telecommunications equipment. The importer must attach the required documents for custom release upon request.

Telecommunications equipment for personal use or temporarily entered shall be exempted from Type Approval requirements. In addition, telecommunications equipment transferred for the purpose of examination, certification or approval or pre-production units, which are considered in the manufacturing stage, shall be exempted. The exemption shall also extend to telecommunications equipment offered or operated under restricted conditions in trade exhibitions.
· Imported telecommunications equipment for commercial purposes or personal use shall not be exempted from compliance with mandatory technical standards in order to achieve the main objectives of the Type Approval Regime.
· A user of telecommunications equipment exempted as per the Type Approval Regime shall not be exempted from obtaining additional licenses required for the use and compliance with the additional requirements. Exemption from telecommunications equipment Type Approval shall not be considered an exemption from other licenses.
· TDRA may issue an exception to the implementation of Type Approval requirements for specific types of telecommunications equipment by a separate decision.
  • Radio, EMC and safety test reports.

A registered telecommunications equipment manufacturer or importer registered in the UAE, holding a Type Approval certificate for the concerned equipment or has a delegation from another manufacturer or importer of telecommunication equipment.
The custom release permit shall be issued by TDRA for each shipment of telecommunications equipment based on the evaluation of each application. The importer shall attach the required custom release documents upon request.

service may be requested by :

  • Individuals who are interested in importing telecommunications equipment for personal use.
  • Manufacturers and suppliers of telecommunications equipment in the UAE registered with TDRA.
  • International and local companies attending exhibitions in the UAE 

Telecommunication Dealers who want to enter equipment to UAE must apply for custom clearance approval from TDRA, they will get letter from TDRA to custom after TDRA check about equipment.

Note: Before bringing any Telecommunication equipment, Dealer must be registered with TDRA and applied for Type Approval.

  • The registered manufacturer, importer or distributor of telecommunications equipment must obtain Type Approval for the telecommunications equipment before being offered or sold in the UAE, according to the technical standards approved by TDRA and the Type Approval requirements

Natural or legal persons, who import, assemble or manufacture telecommunications equipment for non-commercial or personal use are exempted from telecommunication equipment Type Approval procedures.
· Government entities and public network operators shall be exempted from telecommunications equipment approval process. However, they shall not be exempted from such procedure if they launch and offer the equipment on the market.
  • Manufacturers and dealers of telecommunications equipment must be registered with TDRA Type Approval Regime, and shall receive a registration certificate

According to the Federal Tax Authority of UAE, VAT is a tax on the consumption or use of goods and services levied at points of sale in the UAE, including telecom sector. VAT is levied at each stage of the "supply chain". In general, the final consumer is the one who bears the cost of this tax, while businesses (including telecom companies) collect and calculate the tax, as a tax collector for the Federal Tax Authority. The percentage of VAT is 5% and will be effective as of January 1, 2018.

For the telecom sector, VAT will be applied as follows:

  • Postpaid services:

 5% of the total amount of the invoice charged to users.

  • Prepaid services:

VAT will be calculated at 5% upon purchase of a new SIM after January 1, 2018. However, as for recharge cards, the tax will not be applied to the face value of the recharge; however, 5% will be applied to prices of the services used by the user from the recharged amount.

As of January 1st, 2018, price of services in the UAE’s telecom sector will be inclusive of VAT, this does not apply to telecom services to which VAT is not applicable pursuant to Federal Law No. 8 of 2017 on Value Added Tax and its Executive Order (e.g. International roaming services).

As explained, the role of telecom companies in the UAE is to collect VAT for the Federal Tax Authority, the core role of the TDRA is to ensure that telecom companies comply with the law by implementation of VAT of not more than the 5% declared in the Federal Law No. 8 of 2017 on Value Added Tax as well as to ensure that telecom companies do not apply VAT on exempted services.

For more information on VAT, please visit the Federal Tax Authority website (www.tax.gov.ae)

Satellite phones, as all other Telecommunications Apparatuses (as defined in the Telecommunications Law), require Type Approval regardless of where it has been manufactured. Only Satellite phones enabled to connect to UAE licensees are allowed in the UAE.

In the theoretical event of a roaming agreement between a UAE licensee and a non-UAE licensee then the roaming agreement between the two would legalize the use of a non-licensee satellite phone in the UAE. This is subject to an actual roaming agreement and actual routing of traffic on the UAE licensees network in the country.

If the service offered by the satellite operator is considered a Regulated Activity regardless of its type, then there is a requirement to obtain a Telecommunications license. Please refer to UAE’s National Frequency Plan for further clarifications on the type of spectrum authorizations required to operate within the intended band of frequency. Earth station authorizations and Type Approvals are also applicable.

*Fixed Satellite Services (FSS) may include satellite internet access through VSAT or Earth Stations in Motion (ESIM) antennas. Mobile Satellite Services (MSS) may include broadband connectivity through airborne or maritime antenna. Broadcast Satellite Services (BSS) may include Direct-To-Home satelliteTV (DTH). 

All satellite operators are subject to spectrum authorizations regardless of the bands of frequency used. Please refer to UAE’s National Frequency Plan for further clarifications on the type of authorizations required.

In accordance with the Telecommunications Law (Federal Law No. 3 of 2003 as amended), the Registration of Mobile SIM cards Point of Sale Policy, and hereunder the TDRA Board Resolution No. 44 of 2009, the sale of SIM cards and/or provision of Telecommunications services (regardless of whether such services will be provided by an online service) is considered a Regulated Activity and can only be conducted by a UAE Licensee or a – by a licensee - duly authorized agent.

As a result, the provision of domestic or foreign SIM cards will, without explicit arrangements with the UAE licensees, amount to an unlawful activity in the UAE. 

Federal Law by Decree No.3 of 2003, as amended, applies to all UAE territories including all free zones.

A free zone entity can apply for a license, however a Free Zone company can only operate and offer the service in the free zone.

The UAE does not have a class of service license for inflight telecom services on board aircraft. However, such services fall under the definition of a Regulated Activity and therefore requires a Telecommunications License.

The TDRA is allowing service over 10,000 feet based on spectrum authorizations issued by the TDRA, this is applicable to all aircraft.

The TDRA requires all applicants for Individual and Class Licenses to provide it with relevant information. This includes information regarding their management and shareholding structures; their business operations, including the type of networks and services they intend to provide; funding sources for these business operations

In accordance with the Telecommunications Law (Federal Law No. 3 of 2003 as amended), the operation of a Satellite Network, and/or provision of Telecommunications services is considered a Regulated Activity and can only be conducted by a UAE Licensee. Hence, a Telecommunications license is required along with Type Approvals for any of the used Apparatuses, as well as Frequency spectrum Authorizations. 

Gate-to-Gate services fall under the definition of “Regulated Activities” according to the Federal Law by Decree No. 3 of 2003 Regarding the Organization of Telecommunications Sector, as amended (“Telecommunications Law”). Article (31) of the Telecom Law stated that: “It is not permitted to conduct any Regulated Activity unless authorized by a License or exempted in accordance with the provision of this Federal Law by Decree or its Executive Order.”. Hence, the service requires a License.

In addition, and even under roaming agreements with local Licensees, the operation of a public Telecommunication network or Telecommunication service in the UAE is considered a Regulated Activity and will require a UAE Telecommunications License

  • Mobile Virtual Network Operation falls under the definition of “Regulated Activities” according to the Federal Law by Decree No. 3 of 2003 Regarding the Organization of Telecommunications Sector, as amended (“Telecom Law”). Article (31) of the Telecom Law states that: “It is not permitted to conduct any Regulated Activity unless authorized by a License or exempted in accordance with the provision of this Federal Law by Decree or its Executive Order.” Hence, providing the service requires a Telecommunication License.

    However, The TDRA does not at this point in time issue such license.

The TDRA can issue either Individual Licenses or Class Licences. Individual Licences will be issued for services which require the usage of scarce resources of spectrum and numbers. Individual Licences will be issued for a period of 10 years.

Class Licences will be issued where there is no need to use scarce resources of spectrum and numbers and where due to the insignificance of the activity to the public, less regulatory supervision is required. Class Licences will be issued for a period of 10 years.

An entity shall be eligible for an individual or Class Licence if it is

  • A company incorporated under the Commercial Companies Law (Federal Law No. 8 of 1984) and pursuant to Article 28 of the Federal Law by Decree No. (3) of 2003, Regarding the Organisation of the Telecommunications Sector and its amendments or any legal person approved by the Board of the Authority; and
  • A company whose shareholding complies with the resolution in which the particular Regulated Activity has been approved to be licensed
Generally, after porting a number, you will not be able the change the name associated with your number for a period of 4 months. After that, you may change the name freely.
Yes, you can port your number to your new operator if you have an existing contract or bills that need to be paid to your existing operator (provided that your line is not under suspension or under premium package). After the porting process is completed, you will be given a grace period to close/settle the contract and pay whatever fees and outstanding dues applicable.
With the exception to the premium package, all customers under any post-paid contract may port their numbers. Customers who have obtained premium packages will not be able to port their numbers while their first contract is valid. After the first contract ends, they may port their numbers freely

The Mobile Number Portability in UAE is handled by the operator you’re moving to (new operator). You place a request with your new operator who handles the porting with your old operator.

 For example, if you’re moving your 050 number from Etisalat to du, you will place the request with du who will port your number over from Etisalat. du will also provide you with a new SIM with your 050 number.

By making this process recipient-led (new operator), the whole process has become very easy for the end u

For most cases, the process will take less than one working day to port a number. Users who place a request will be kept updated through-out the process with SMSs being sent from both the old operator and the new operator. The porting process only happens during working hours (Sunday to Thursday, 8 AM to 8PM), however the request for porting can be placed outside of those hours.
Yes, you may port-back your number(s) to the old operator within 3 working days of a successful port-out.
Both Consumers and Enterprise users can enjoy Mobile Number Portability.
both prepaid and postpaid customers can enjoy mobile number portability.
There is no porting fee on the customer associated with porting his/her number.
You need to register as a new customer with the new operator (for example: individuals can apply using your Emirates ID)
Generally, portability request may be rejected if the customer’s details provided to the new licensees are not complete or do not match that the information registered at the old licensee. Additionally, the port may be rejected if your line is under suspension.
Any balance or credit on prepaid numbers will be lost during the porting process. As a result, it is recommended to consume all credit and/or allowances with your existing operator before starting the porting process.

Mobile Number Portability (MNP) allows customers to move their existing mobile number from one operator to another in order to use its services.

For examples: if you have an Etisalat number (050-ABCDEFG), you can now move this number to du and keep the same number (050-ABCDEFG).

Another Example: if you have a du number (055-GFEDCBA), you can now move to Etisalat and keep the same (055- GFEDCBA) number. 

This service is applicable to all mobile numbers – 050, 055, 052, 054, 058 and 056 – can be moved from du to Etisalat, and vice versa.
You should pay all due amounts to your old operator after porting your number to the new operator, otherwise, your line might get fully disconnected with the new operator till you clear all the due amounts pending for the old operator.
Any contacts stored on your SIM card will be lost. Those stored on your phone will remain (so you may copy any stored contacts in your SIM to your mobile).
Yes, your new operator will provide you with a new SIM card that will have to be used in the phone.
No, there should be no major loss of service during the porting process. Your existing number will continue to be operational on your old SIM and will not be disconnected until your new SIM got activated , after which you can start enjoying your new SIM.
  • Yes, you can port your number to your new operator if you have an existing contract or bills that need to be paid to your existing operator (provided that your line is not under suspension). After the porting process is completed, you will be given a grace period to close/settle the contract and pay whatever fees and outstanding dues applicable.

The Fixed Number Portability in UAE is handled by the operator you’re moving to (new operator). You place a request with your new operator who handles the porting with your old operator.

By making this process recipient-led (new operator), the whole process has become very easy for the end user.

For most individual customers, the process will take about 3 working days to port a number. Users who place a request will be kept updated through-out the process with SMSs. For Enterprise Customers, the process can take up to 10 working days. During the transition period, the customers should experience little to no interruptions in their services

The porting process only happens during working hours (Sunday to Thursday, 8 AM to 8PM), however the request for porting can be placed outside of those hours. 

  • Yes, you may port-back your number(s) to the old operator within 7 working days of a successful port-out.

  • Both Consumers and Enterprise users can enjoy Fixed Number Portability.

  • There is no porting fee on the customer associated with porting his/her number.

  • You need to register as a new customer with the new operator (for example: individuals can apply using your Emirates ID)

  • Generally, portability request may be rejected if the customer’s details provided to the new licensees are not complete or do not match that the information registered at the old licensee. Additionally, the port may be rejected if your line is under suspension.

  • Fixed Number Portability (FNP) allows customers to move their existing Fixed line number (Geographic numbers) from one operator to another in order to use its services.

  • This service is applicable to most Fixed line numbers in all Emirates – 02,03,04,06,07,09 – can be moved from du to Etisalat, and vice versa.

    The new operator should accept to serve the customer in his location by providing the service to the customer via its network or by using bitstream service where applicable, otherwise, the new operator might not be able to accept the new customer

  • For the case the Customer has subscribed a bundle inclusive of voice and non-voice services, FNP will result in the cancellation of the non-voice services part of the bundle. If the non-voice services from the Donor Licensee are subscribed by the Customer as multiple standalone services (and not a bundle), then the Customer will need to deal with the Donor Licensee with regards to the continuation or cancellation of the standalone non-voice service(s).

  • You should pay all due amounts to your old operator after porting your number to the new operator, otherwise, your line might get fully disconnected with the new operator till you clear all the due amounts pending for the old operator.

  • Yes, your new operator might need to visit you to install the new devices.

  • possibly, there might be little to no major loss of service during the porting process. Your existing number and services will continue to be operational up to the point the new equipment are installed and the new services will start working.

Cancelling the certificate of SIM Card Point of Sale registration is free of charge, however the remaining amount of the registration fees is not refundable.
Yes, you can submit the application with the required documents and receive the approval of TDRA.
The seller must have the Emirates ID before registering in TDRA system.
You can add up to 10 sellers
A request for renewing the SIM Card point of sale registration certificate can be submitted 15 working days before the expiry date or within 15 working from the expiry date. According to the fees stipulated in the articles of this policy, and in case of renewal delay, an amount of AED 100 is charged as a fine for each month of delay, which is calculated from the date of the expiration of the registration certificate.
It is prohibited to activate SIM cards outside the registered Point of Sale.
  • Fees of submitting the registration application and assessing the application by TDRA is AED 500
  • Fees of issuing the certificate is AED 2,000
  • Fees of certificate modification is AED 100
  • Fees of certificate renewal is AED 2,500
  • First, log in to TDRA website and create an account. After that, choose the “SIM Cards Point of Sale Registration” service, attach the required documents and pay the fees.

TDRA laws apply.
  • The registration must be done as a separate new registration.

  • The registration certificate is valid for two years, and renewable for a similar period.

  • Any point of sale intending to sell mobile SIM cards must be registered with TDRA, and it must obtain a registration certificate before starting to sell.