The internet has eliminated distances between people in the world and allowed them to share a diversity of content. However, the difference in public morality from one region to another has become a concern, as content that is acceptable in a region might be considered morally unacceptable in others. An example of such content is Nudity and Pornography easily available in the internet. As it is the case with Pornography, Nudity is not acceptable morally in UAE.
Moreover, the age ratings that are adopted and filtered out internationally in most cases is still considered morally inappropriate in UAE. It has been a public demand to prevent access to such content in UAE as children exposure to such content is intolerable. As a result a list of prohibited content categories has been defined and the Internet Service providers in UAE are obliged to block access to websites and webpages that contains content that fall under these Prohibited Content Categories. Websites that are providing their service and targeting users in UAE are advised to respect the public morality in the country, as further detailed in the prohibited content categories, to avoid denial of access to their content and services.
Guidelines to Website owners and internet services
Website owners serving the region and the UAE should be aware of the difference in public morality compared to other regions. For example, the age classification of the content may differ from a region to another; a content that is classified as 18+ in a region might be considered unacceptable in others. Accordingly, it is highly recommended to comply with the laws and regulations of website contents in different regions.
As a website owner, developer or operator/administrator, the guidelines below shall assist to ensure that the website complies with the internet access guidelines in UAE, to avoid blockage of their service:
Special notes to websites with User-Generated content:
Special Notes to websites that allow placement of 3rd party or partners Advertisements /Classifieds/ Deals
Special notes to international websites
The website owner must identify a help contact to assist the competent authorities to perform their roll
The site must disable offensive accounts when reported by the competent UAE authorities.
User privacy protection:
The website should:
Publish a clear privacy policy that explains what information is collected, how to address and save them and how they can be made available to the public. In addition to acquiring the user’s explicit consent in the event of availing his/her information to any other party.
Request the user to provide only the necessary information for service.
Adhere to the confidentiality of users' information, save it using the proper techniques such as encryption and do not allow any party except with the consent of the user or on the basis of the legal proceedings window.
Refrain from collecting addresses and contact information of visitors for the purpose of sale or publication.
Assistance to law enforcement agencies:
Site owner must fully cooperate with law enforcement agencies in events of crimes or violations, and provide the necessary assistance or information for the investigation and evidence collection.
Category |
Blocked |
% |
Bypassing Blocked Content |
17 |
0.91 |
Discrimination racism and contempt of religion |
1 |
0.05 |
Drugs |
167 |
8.95 |
Gambling |
24 |
1.29 |
Illegal Activities |
33 |
1.77 |
Illegal communication services |
1 |
0.00 |
Impersonation fraud and phishing |
869 |
46.57 |
Infringement of intellectual property rights |
629 |
33.71 |
Insult slander and defamation |
0 |
0.00 |
Invasion of Privacy |
0 |
0.00 |
Medical and pharmaceutical practices in violation of the laws |
0 |
0.00 |
Offences against the UAE and public order |
1 |
0.05 |
Pornography nudity and vice |
125 |
6.70 |
Prohibited TLD |
0 |
0.00 |
Promotion of or trading in prohibited commodities and services |
0 |
0.00 |
Supporting criminal acts and skills |
0 |
0.00 |
Terrorism |
0 |
0 |
Upon order from judicial authorities or in accordance with the law |
0 |
0 |
Viruses and malicious programs |
0 |
0.00 |
Grand Total |
1866 |
100% |
To view previous years statistics, click here
The prohibited content is defined as any content that offends against, is objectionable to, or is contrary to the public interest, public morality, public order, public and national security, Islam morality or is otherwise prohibited by any applicable UAE law, regulation, procedure, order or requirement, as more specifically described in each of the Prohibited Content Categories below. Access to website and webpages that contain prohibited content is blocked by the Internet service providers in UAE.
**This is not an official translation of the categories. Please refer to the Arabic version for any legal reference
This category includes internet content that allows or helps users to have access to prohibited content including the proxy servers and Virtual Private Networks Services (VPNs) that mainly allow access to the prohibited content on the internet.
This category includes the following:
This category includes the following:
Internet content that includes materials of insult, slander and defamation.
This category includes the following:
This category includes the following:
Internet content that provokes, calls for, promotes or provides information about how to carry out acts of crime or felony or contributes to or facilitates carrying out or supporting the same such as theft, fraud, robbery, forgery, faking, bribery, killing, suicide, blackmail, threat, rape, commercial cheating and breaching the properties of others, abduction, evasion from application of law, money laundry, smuggling prohibited content and other crimes punishable by the law.
Internet content that promotes or contributes to trading with drugs and mind affecting substances and the manner of using or manufacturing the same or obtaining drugs or facilitating their circulation in circumstances that are not legally authorized.
This category includes the following:
This category includes the following:
This category includes the following:
This category includes the following:
Includes the sites that promote or used for trading or allow advertising or dealing with commodities prohibited in the UAE under the prevailing laws or the restricted commodities that require license from the competent authorities and are being promoted or circulated without authorization from the competent authorities, including, but not limited to, the following:
This category includes internet content that promotes or allows access to illegal communication services according to a regulation or decision by the competent authority.
This category includes internet content that promotes gambling and similar activities such as bets and lottery and those related to electronic gambling activities.
This category includes the following:
This category includes top-level domains on the internet allocated for purposes that violate the laws of the UAE regardless of website content falling under them. e.g. top-level domains for pornographic material .xxx and others.
This category includes internet content that is mainly used to practice activities in violation of the laws in the UAE other than those mentioned in the other categories such as:
This category includes internet content that is blocked by order from the judicial authority (local or federal) or public prosecution in the UAE whether in relation to criminal, civil, commercial, legal case or other cases or those that are blocked according to the laws prevailing in the UAE.
Reporting prohibited content to the Internet Service Providers in UAE
Disclaimer: If the website is a social networking website, it is highly recommended to use the reporting mechanism provide by the website. In most cases, more information will be provided under the website “help” or “support” pages.
In order for the Internet service providers to consider your request, the reported content should fall under one of the prohibited content categories.
Reporting Prohibited Content
The licensees in UAE are providing the Internet users with the following forums to report any content that is considered prohibited.
Additionally, you can report websites with content that may fall under the prohibited categories, or websites that might have been mistakenly blocked, to TDRA through the block/unblock website service. Check the service details here.
Reporting a website that should not be blocked:
To aware the licensees of websites that might be mistakenly blocked, the licensees are providing a link in the block page itself that appears when you try to access the blocked website.
Reporting abuse on social media website and applications
To report abuse and issues on social media websites and applications, users are advised to use the reporting tools / pages/ forms that are provided by the website/application. Below is a list of reporting links provided by the popular social media websites/ applications. Once a report is submitted, the website/application concerned team will review the case and take appropriate action according to their policies.
Voice and video calls are considered Voice over Internet Protocol (VoIP) services that are a regulated activity in the UAE. Such services shall be provided by the licensed service providers or in collaboration with them. Kindly refer to the Voice over Internet Protocol (VoIP) Policy.
The licensed service provider in UAE are obliged to block the traffic of VoIP applications that are not in compliance, as it falls under the prohibited content category of Illegal communication services”. Kindly refer to the prohibited content categories.
TDRA, at its sole discretion, may provide a VoIP exemption approval to allow VoIP applications in the UAE, taking into consideration the users and market demands and needs. Applicants may request the “ VoIP exemption” by sending an official letter addressed to TDRA and sharing a soft copy of the letter to the email: VoIP@tdra.gov.ae
Read the FAQs related to VoIP.
Below is the list of VoIP applications that are currently allowed in the UAE.