Dispute Resolution with Service Providers

Dispute resolution with service providers

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Service Description

A service available to consumers of telecommunications services in the United Arab Emirates with the aim of helping them to resolve any dispute that may arise between them, and telecommunications service providers approved by the Authority in accordance with the laws and regulations in force in the country

Service Steps
Expected Time

5 working days for regular disputes,10 working days for medium disputes,15 working days for complex

Fees

Free of charge

Target Audience

Individuals, Business, Government Entities, Non-Government Organization

Service Channels

Portal

Mobile Application

Call Center

Service Conditions

First, the customer (applicant) must submit a complaint to the service provider. If the customer is not satisfied with the resolution of the complaint, he can apply for this service

Complication Level

Complex

Service Package

None

Service outcome

Dispute resolution between the customer and telecommunications service providers

Service Remark

Please note that this service is for complaints against telecom service providers and not against the Telecommunications Regulatory Authority and the Digital Government, as there is another service for complaints against the Authority

Service Limitation

None

Linkage to Other Services

None

Required Documents

Supporting documents for the dispute (if any)

For assistance, get in touch through

Call: 800 12

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