Dispute Resolution with Service Providers

Dispute resolution with service providers

Service Description

A service available to telecom service consumers in the UAE to assist them with resolving any dispute that may arise between them and telecom service providers accredited by TDRA as per the laws and regulations applicable in the State.

Service Steps

1 Step 1

Service request submission through the available channels
2 Step 2

Service request follow-up
3 Step 3

TDRA's response regarding the dispute to the customer and dispute resolution

Tutorial step by step

Expected Time

5 working days for regular disputes 10 working days for medium disputes 15 working days for complex

Fees

Free of charge

Target Audience

- Individuals

- Business

- Government Entities

- Non-governmental organizations

Service Channels

Mobile Application

TDRA Website

Call Center

Service Conditions

At first, the customer (applicant) has to file a complaint with the service provider. If the customer is not satisfied with the resolution of the complaint, they can apply for this service

Complication Level

Complex

Service Package

None

Service outcome

Dispute resolution between the customer and telecom service providers

Service Remark

Please note that this service is for complaints against telecom service providers and not against TDRA, as there is another service for complaints against TDRA