TDRA’s Esaad initiative aims to improve and further develop UAE’s telecommunications services with its 3 sub-initiatives. With Erteqa, TDRA enhances service delivery to customers by evaluating service-provider centers. Coverage rigorously tests and analyzes the network quality of all service providers. 'ICT Rating' ensures ICT connection in all of UAE tourist spots.

The mGovernemnt Digital Market Place is a platform that links buyers, such as governments and enterprises, with sellers offering tested and proven solutions. Thus, reducing hassle and wasted time and effort when trying new or less efficient solutions.

TDRA has launched the User Experience Lab (UX Lab) to help develop the digital presence of government entities on the web, smartphone or on service booths. Advanced global methodologies are being implemented in the user experience lab to ensure that websites and smart applications take into account the characteristics of users and meet the needs of enterprises to access services to the highest levels of ease and usability.

The UX Lab provides a comprehensive and integrated mechanism that includes a system to follow the movement of the eye when browsing on the screen, and includes a scientifically proven methodology to ensure global knowledge of the typical behavior of users when trying to search for information or access to digital services. The use trials are conducted by specialized teams with the participation of the stakeholders in each project, and by the presence and participation of real users representing personas for the types of users who need to visit the site, application or service booth.

The “Apply Once” initiative aims to providing and sharing personal information of individuals with government entities as needed, taking into considerations privacy of personal information by all entities, and improving data quality at the departments and municipalities with the provision of e-services based on high quality data to save investors’ time and efforts.

Bashr is an integrated eService, which enables investors to establish their businesses in the UAE within 15 minutes through a unified online platform. This platform is connected with federal and local government entities which provide commercial licence services.

For getting a business licence through Bashr, same standard fees apply as defined by the relevant Departments of Economic Development (DED) and other respective local and federal entities involved for business licensing.

For more information, visit Bashr website

An interactive system has been implemented that contributes in future foresight and achievement of the country’s global indicators, where the implemented initiatives and projects related to national indicators are monitored. The system is applied to the online services indicators and was adopted at the federal level.

FEDnet is a TDRA initiative that aims to provide a technical infrastructure that enhances and improves the customer experience within the digital government sector. For more details about FEDnet, visit DGOV website here

Backed by the Emirates Strategy for Government Service, the Go Digital initiative aims to reduce government service centers and convert them into digital platforms to encourage customers to adopt digital services as their primary option. In accordance with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum to cancel 50% of government service centers and convert them to digital platforms within two years.

Benefits

Digital Awareness

• Educating customers about the importance of digital services and how it will benefit customers.

Increasing Digital Services Users

• Increasing the percentage of digital services users and subsequently reducing the number of customers visiting offline service centers

Employees Training

• Ensure readiness of customer happiness officials to guide and educate customers about each entity's digital services

For more information, check DGOV website here

The Government Services Bus (GSB) provides an integration platform that streamlines data sharing across federal and local government entities. This platform simplifies the process for customers to access services without navigating between different government entities.

TDRA is aware of the importance of the release of Internet Protocol 6.0 which is expected to make a big change in the digital world.

It is also seen as a major solution for the challenges resulting from Internet Protocol 4.0. The new protocol will keep the UAE abreast of the latest technologies in the race towards mobile transformation. In this regard, TDRA organizes training workshops in collaboration with RIPE NCC on the special technicalities of working with Internet Protocol 6.0.

The workshop included the exchange of information and data with UAE ISPs to help formulate the best strategy and policy in the move towards Internet Protocol 6.0, and ensure a better future for the internet sector and its businesses in the UAE

“Mabrouk Ma Yak” service is part of the 100-day-challenge of completing all official document transactions of UAE citizens’ newborns. It is part of the Government Accelerators, and aims to reduce the customer’s journey from 7 visits to one visit only, during which, all newborn official documents are delivered, including birth certificate, passport, ID, add to the national family book and population register.

New Baby Born Bundle is an initiative by TDRA that allows parents to conduct all government process in registering their new born baby through a unified platform. The initiative was brought due to the time consumed by users in conducting the process, the paperwork required and the time spent by public services employees in concluding all these paperwork. The average time that was required between 8-5 days by parents while the time required has been reduced to merely filling up a form online which is integrated with TDRA Smart Pass, the unified federal government portal. The initiative was a tie up between the Ministry of Cabinet Affairs, the Telecommunication Regulatory Authority, the Ministry of Interior, the Ministry of Health & Prevention, Ministry of Finance and the Emirates Identity Authority. The initiative ultimately aimed at increasing happiness amongst families, reduce operational times by public employees thus increasing productivity and reduce carbon emissions by 7.5 tons annually.

For more information, visit Mabrouk Ma Yak website

The mSurvey service aims to:

• Create one platform for all surveys conducted by UAE government entities
• Provide mSurvey as a service (Software as a Service, SaaS) which is consistent with cloud services
• Enable government entities to reach wider segment of the target audience and develop services based on customer interaction and achieve customer happiness

For more information, click here

The official portal of the UAE Government is a comprehensive platform for all government services and information, as well as important data and information related to vital sectors in the UAE, including education, economy, business, infrastructure, residency regulations, health, national policies and strategies, and others.

The Government of the UAE has launched the new domain name of its official portal to become the first government domain in the world composed of a single letter (U), to facilitate the public access to information, services, projects, strategies and laws in the UAE.

Providing a unified system and interface to receive and manage customer relations concerning the government services.

The system is considered:

• A platform to receive the views, suggestions and complaints of the customers.
• A platform to analyze the public feelings towards the government services
• A multi-channel platform designed to unify the customer experience on different channels.

DGOV - NCRM (tdra.gov.ae)

The UAE Government Apps is an app that contains all apps from the UAE Government. It aims to spread public awareness of smart government and encourage people to adopt smart services and make them part of their daily lives. It also contributes to achieving customer happiness in the UAE. The App Store includes all UAE Government apps. You can browse the content according to the operating platforms available, or by government entity, and you can access it through smart devices.

UAE PASS is the first secure national digital identity for citizens, residents and visitors in UAE, enabling them to access many online services across various sectors, in addition to providing features such as signing and verifying documents digitally, requesting digital versions of official documents, and using the same in applying for services from our partners.

For more information, visit UAE Pass website

The “Telecom Business Continuity Forum” supports TDRA’s plans and policies for business continuity in emergencies and crises, as the telecom sector is vital for various activities and fields such as economy, education, health, security and defense. Therefore, we can say that sustainability of these sectors is necessarily derived from the sustainability of the ICT sector.

Hence, the exceptional importance of this forum, which its first edition was launched in 2011 as part of TDRA efforts to enhance the concepts and culture of sustainability and business continuity in this sector.

In recognition of our immense importance of Consumer welfare in the UAE, TDRA has instructed both licensees to publish and maintain up to date Service Coverage Interactive Maps (SCIM).

The SCIM will enable UAE public telecommunication consumers to obtain coverage information of specific services on a specific location on the map, such as: cellular coverage (2G, 3G, 4G) and fiber coverage for fixed services (double play and triple play).

In addition, it displays location of business- and service centers owned by the licensees in the UAE. To see the maps, click here