Complaint

Service Description

TDRA provides the customers with the ability to complain against any of its services. A complaint is a statement submitted to TDRA by an external party, expressing their dissatisfaction with procedures or transactions they experience during applying to a service, or the method of service provision.

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Service Steps

1 Step 1

Log in using UAEPass (for digital channels)
2 Step 2

Fill-in the required information and attach the supportive document (if available)
3 Step 3

TDRA will study the complaint
4 Step 4

The customer will receive TDRA response, and will be asked to submit his/her satisfaction level with the resolution