Our Purpose

Enabling and Regulating the telecommunications and digital government sector to drive the provision of smart, sustainable and efficient services

Who we are
TDRA Sectors

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Information and Digital Government Sector

The Information & Digital Government sector is responsible for supporting infrastructure and strategies that drive the digital transformation process of UAE government entities through the implementation of the Digital Government’s plans, in line with the UAE Digital Government Strategy.

Telecommunication Sector

The Telecommunication Sector comprises three main departments: Spectrum Management Affairs Department, Regulatory Affairs Department, and Technology Development Affairs Department.

Support Service Sector

This sector includes four departments: Finance Department, Administration Department, Human Capital Department and Corporate Communications Department. The Finance Department handles the treasury management, accounting, and financial reporting & budgeting. The Administration Department focuses on general service, internal IT support, and procurement & contracts. The Human Capital manages HR planning, employee relations, and talent management. Furthermore, Corporate Communications Department manages marketing, media & public relations and customer service.

Our
Mission & Vision

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Mission

We strive to be a leading organization in the ICT sector in United Arab Emirates, committed to maintaining positive competition to protect the interests of the subscribers, and promoting electronic transformation of the federal agencies and their services, by relying on national competencies to apply the best international standards and practices in supervision of the sector´s and to encourage innovation and investment.

Vision

The UAE is a global leading country in ICT

Our leadership
Board, Director General and Organizational Structure

TDRA oversees the telecommunications and digital government sectors in the UAE in accordance with the Telecommunications Law issued by Federal Decree No. (3) of 2003 and its amendments, and in accordance with the Decree No. (23) issued on 27 September 2020 amending provisions of Federal Law by No. (3) of 2003 on the regulation of the telecommunication sector, and the addition of "digital government" to the functions and name of the authority. Leading TDRA’s efforts is the Board of Directors, Director General, and Deputy Directors-General for the three sectors: Telecommunication Sector, Information and Digital Government Sector, and Support Service Sector.
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Sustainability

Sustainability at TDRA is a Part of our culture at work, as we restlessly work on creating such a positive impact on our community
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Sustainability Report 2020

More information

TDRA
Initiatives
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TDRA
Partners
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TDRA
Regulations & Ruling
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Last updated :

16/02/2022 14:06

Service

Complaint About Telecom Providers

Within it's mandate as the UAE telecom regulator, TDRA receives customers' complaint aganist the performance and services

Help and support
Complaint About Telecom Providers

Within it's mandate as the UAE telecom regulator, TDRA receives customers' complaint aganist the performance and services

Help and support
Complaint About Telecom Providers

Within it's mandate as the UAE telecom regulator, TDRA receives customers' complaint aganist the performance and services

Help and support
Complaint About Telecom Providers

Within it's mandate as the UAE telecom regulator, TDRA receives customers' complaint aganist the performance and services

Help and support
Complaint About Telecom Providers

Within it's mandate as the UAE telecom regulator, TDRA receives customers' complaint aganist the performance and services

Help and support
Complaint About Telecom Providers

Within it's mandate as the UAE telecom regulator, TDRA receives customers' complaint aganist the performance and services

Help and support