TDRA Sectors
Information and Digital Government
Responsible for enabling federal digital transformation through supporting infrastructure and strategies and enhancing competencies that drive digital transformation to reach an integrated digital government that provides world-class, seamless and fast digital services anytime and anywhere.
Develops and implements digital transformation plans and supervises a comprehensive national roadmap to implement initiatives and projects in line with the government strategy, which contributes to achieving relevant national indicators and provides the suitable environment to reach number 1 globally in digital services.
Policy and Programs Department
The Policies & Programs Department is responsible for developing and executing nationwide policies and guidelines related to the ICT sector in the UAE. The department includes three sections: Policies, Planning and Standards Section, aeCERT, and aeDomain Name Section.
Development Department
The Development Department is responsible for supporting the practical execution of digital government initiatives by enabling government entities to adopt national digital platforms and enablers, improving the quality of digital services, and enhancing integration among government systems. This ensures a tangible transition toward interconnected and sustainable digital services at the federal level. The department comprises the following sections: the Digital Adoption and Enablement Section, the Digital Enablers Development Section, and the Digital Capacity Building and Awareness Section. These sections operate in an integrated manner to support the execution of digital government initiatives and enhance the readiness of government entities.
Digital Government Operations Department
The Digital Government Operations Department is responsible for ensuring the operation, continuity, and efficiency of the national digital infrastructure that underpins the digital government ecosystem in the United Arab Emirates. This role ensures the readiness and reliability of government digital services and supports government entities in delivering secure and stable digital services at the federal level. The department comprises the following sections: the Infrastructure Management Section and the Cloud Services Section. These sections operate in an integrated manner to ensure operational stability and enhance the operational readiness of the digital government ecosystem.
Telecommunication Sector
The Telecom Sector at the Telecommunications and Digital Government Regulatory Authority (TDRA) is responsible for regulating and developing the telecommunications ecosystem in the United Arab Emirates through an integrated framework that ensures market efficiency and sustainability, promotes fair competition, enhances service quality, and protects users’ rights. The Sector oversees the activities of licensed operators and monitors their compliance with regulatory and technical policies and standards. It also promotes and facilitates infrastructure sharing and interconnection arrangements to support market efficiency and the sustainability of investments. In addition, the Sector works to enable a secure, advanced, and reliable digital infrastructure, ensure the readiness and continuity of telecommunications networks, monitor network and service quality, and achieve comprehensive nationwide coverage across the UAE. The Sector is also responsible for regulating the telecommunications equipment market through type approval regimes, including the approval and testing of devices and emerging technologies, ensuring user safety and alignment with technological advancements. Its scope of work further includes the strategic management of critical national resources, most notably radio spectrum and numbering resources, covering planning, allocation, monitoring, and regional and international coordination, as well as the regulation of satellite and broadcasting services. Moreover, the Sector contributes to conducting studies and research related to the current and future performance of the telecommunications sector, and participates in relevant regional and international committees and working groups. Through these efforts, the Sector supports the sustainability of the national telecommunications ecosystem, ensures the reliability of critical services, and reinforces the UAE’s position as a leading hub for telecommunications and advanced technologies.
Spectrum Management Affairs Department
The main tasks of the Spectrum Management are to provide Spectrum monitoring, planning & allocation, and services. It includes three sections: Spectrum monitoring section, Spectrum planning and allocation section, and Spectrum services section.
Regulatory Affairs Department
Develops relevant regulatory policies, in addition to managing economic & competition, consumer affairs, and licensing. It includes 4 sections: Regulatory policies section, economic & competition section, consumer affairs section and licensing section.
Technology Development Affairs Department
Oversees technology development affairs through its 4 sections which are: wireless networks & services section, type approval section, telecom infrastructure & standards infrastructure section, and technology & planning section.
Support Service
This sector provides the necessary support for the Digital Government and Telecom sectors to perform their tasks optimally, including corporate communication services, financial services, administrative services, and human resources services.
It includes four departments: Finance Department, Administration Department, Human Capital Department and Corporate Communications Department. The Finance Department handles the treasury management, accounting, and financial reporting & budgeting. The Administration Department focuses on general service, internal IT support, and procurement & contracts. The Human Capital manages HR planning, employee relations, and talent management. Furthermore, Corporate Communications Department manages marketing, media & public relations including managing TDRA’s website and affiliated websites, TDRA social media accounts, and customer service.
Administration Department
The Administration Department provides services to the customers through the procurements and contracts section. It consists of three sections: General Service Section, Internal IT Support Section, Procurement & Contract Section.
Human Capital Department
The Human Capital Department is concerned with matters related to employees. The department is divided into sections according to a set of activities that include employee training and development, performance evaluation, employee recruitment and appointment, employee management, and provision and payment of employees’ financial dues. The Human Capital Department include HR Planning Section, Employee Affairs Section, and Talent Management Section.
Corporate Communication Department
The Corporate Communication Department is the media arm of TDRA. Its goal is to enhance TDRA’s reputation as a distinguished authority that supervises an important strategic sector. The Department is composed of Media and Public Relations Section, Marketing Section, digital participation team, and national portal management team.
Finance Department
The Finance Department assumes the following responsibilities: Preparing, studying and analysing financial statements and performance reports as per the set timeframe, and preparing and approving the closing account of TDRA, Arranging the federal accounting rules and setting up the regulations and procedures related to financial records and documents, and setting action plans and mechanisms of the consolidated accounting structure, Monitoring all cash flows, expecting future trends, analysing changes and providing counselling services, Studying investment activities and suggesting strategies that TDRA should adopt, Following up, managing, revising and verifying costs, expenses and receipts, Communicating and coordinating with the Ministry of Finance regarding resolutions, laws, and distribution and optimisation of the responsibilities, Following up and responding to the reports of the Supreme Auditing Institute The Finance Department has three sections, which include Treasury Management Section, Accounting Section, and Finance Reporting & Budgeting Section.
