Information and Digital Government

Responsible for enabling federal digital transformation through supporting infrastructure and strategies and enhancing competencies that drive digital transformation to reach an integrated digital government that provides world-class, seamless and fast digital services anytime and anywhere.

Develops and implements digital transformation plans and supervises a comprehensive national roadmap to implement initiatives and projects in line with the government strategy, which contributes to achieving relevant national indicators and provides the suitable environment to reach number 1 globally in digital services.

e-Government Operations Department
The Department is responsible for managing many vital tasks of the digital government infrastructure, the core of which is the Federal Network (FEDnet). The main mission of FEDnet is to provide an efficient and secure means of delivering smart government services to entities and citizens in the UAE. FEDnet is one of TDRA’s main strategic initiatives, as it provides the necessary infrastructure for digital government services, and enhances effectiveness, efficiency, reliability and security levels in order to provide shared services and solutions for both government entities and customers in the country. FedNet provides a multi-level protection environment to ensure the infrastructure security and safety, with the aim of enhancing the rates of usage and data sharing between the parties connected to the network's cloud. The department is consisted of the Infrastructure Management Section, and Cloud Service Section.
Development Department
The Development Department implements the various initiatives of TDRA in accordance with the National Agenda embodied in UAE Vision 2021 and the mGovernment strategy. It monitors and reports on the progress of federal entities transition to online services, and manages the official portal of the UAE Government (u.ae) in addition to the mGovernment e-participation portal (Sharik.ae). The department includes three sections: Portal Management Section, Market/Sector Development Section, and E-commerce Section
Policy and Programs Department
The Policies & Programs Department is responsible for developing and executing nationwide policies and guidelines related to the ICT sector in the UAE. The department includes three sections: Policies, Planning and Standards Section, aeCERT, and aeDomain Name Section.

Telecommunication Sector

This sector manages TDRA’s telecom responsibilities such as Spectrum, telecom regulation, and technology development.

Accordingly, it comprises three departments: Spectrum Management Affairs Department, Regulatory Affairs Department, and Technology Development Affairs Department.

 

Regulatory Affairs Department
Develops relevant regulatory policies, in addition to managing economic & competition, consumer affairs, and licensing. It includes 4 sections: Regulatory policies section, economic & competition section, consumer affairs section and licensing section.
Spectrum Management Affairs Department
The main tasks of the Spectrum Management are to provide Spectrum monitoring, planning & allocation, and services. It includes three sections: Spectrum monitoring section, Spectrum planning and allocation section, and Spectrum services section.
The Technology Development Affairs
Oversees technology development affairs through its 4 sections which are: wireless networks & services section, type approval section, telecom infrastructure & standards infrastructure section, and technology & planning section.

Support Service

This sector provides the necessary support for the e-government and telecom sectors to perform their tasks optimally, including corporate communication services, financial services, administrative services, and human resources services.

It includes four departments: Finance Department, Administration Department, Human Capital Department and Corporate Communications Department. The Finance Department handles the treasury management, accounting, and financial reporting & budgeting. The Administration Department focuses on general service, internal IT support, and procurement & contracts. The Human Capital manages HR planning, employee relations, and talent management. Furthermore, Corporate Communications Department manages marketing, media & public relations including managing TDRA’s website and affiliated websites, TDRA social media accounts, and customer service.

 

Administration Department
The department is consisted of three sections: General Service Section, Internal IT Support Section, Procurement & Contract Section.
Human Capital Department
The department includes three sections: HR Planning section, Employee Relations Sections, and Talent Management Section.
Corporate Communication Department
The department is consisted of three sections: Marketing, Media & Public Relations, and Customers Happiness Section.
Finance Department
The department main tasks are: paying and collection bills, preparing the budget, investing, conducting financial audit, management reports, preparing the employees' salaries, and others.