Network Technical Support Service

Service Description

Providing technical support to the beneficiaries of FedNet services. This service is available to the entity by default as soon as it enrolls on any of FedNet services.

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Service Steps

1 Step 1

Log-in using the UAE Pass
2 Step 2

Send the requests and inquiries to the technical support team
3 Step 3

TDRA will review and study the request
4 Step 4

Receive TDRA's response to the inquiry or request

Expected Time

Priority level 1: Within 4 hours Priority level 2: Within 8 hours Priority level 3: Within 4 workin

Fees

Free of charge

Service Channels

Mobile Application

TDRA Website

Service Conditions

None

Complication Level

Normal

Service Package

None

Service outcome

Technical support to entities integrated with FedNet.

Service Remark

This service is available to the entity by default as soon as it enrolls in any of FedNet services.

Service Limitation

None

Linkage to Other Services

None

Rate the service

Required Documents

None

Payment Channels

Not available

Start the service

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