Consumer Tool Hub
Your hub for telecom services and consumer support
Access consumer services, submit complaints, explore TDRA initiatives, and learn about telecom safety and consumer rights in one place
Consumer Service Tools
TDRA provides customers with the ability to inquire about its services, initiatives, or events, or to inquire about the status of a current request already submitted by the customer, or any other inquiries.
TDRA provides customers with the ability to submit suggestions regarding its services, initiatives and events to develop the work procedures.
A service that allows customers to complain against any of the procedures or services provided by the Telecommunications and Digital Government Regulatory Authority (TDRA).
Submit a complaint about service providers (Etisalat, du) regarding mobile services, data, landlines or others
Consumer Initiatives
Hesabati
“Hesabati” allows subscribers to know the fixed and mobile phone numbers registered under their Emirates ID number with UAE service providers.
“TDRA Eye” Initiative
The Telecommunications and Digital Government Regulatory Authority (TDRA) is keen to provide effective channels that enable customers to share their opinions and experiences clearly and transparently. In this context, TDRA has launched the “TDRA Eye” platform as a convenient tool that allows UAE telecom users to share their journey and experiences with service providers, whether at Business/service centers, through call centers, or via applications and websites.
