The Telecommunications and Digital Government Regulatory Authority (TDRA) is keen to provide effective channels that enable customers to share their opinions and experiences clearly and transparently. In this context, TDRA has launched the “TDRA Eye” platform as a convenient tool that allows UAE telecom users to share their journey and experiences with service providers, whether at Business/service centers, through call centers, or via applications and websites.

The platform offers customers the opportunity to express their opinions and impressions regarding the quality of services provided to them, enabling TDRA to analyze market conditions precisely, support and promote strengths to achieve higher levels of quality, and address areas requiring improvement through well-planned corrective measures.

TDRA Eye’ serves as a valuable enhancement that contributes to improving the customer experience and continuously enhancing service quality, in line with their expectations and reflecting their voice at every touchpoint.

Please review the following important information:

• “TDRA Eye” is a platform based on user opinions and feedback and is not a channel for submitting formal complaints.
• No individual responses or direct follow-ups will be issued, as feedback is used to improve service quality and derive regulatory insights.
• The initiative is available to all telecom users in the UAE and is completely free of charge.
• Feedback can be submitted regarding experiences at service centers, call centers, or through applications and websites of telecom service providers in the UAE.

Initiative Goals:

• Enhancing transparency in the telecommunications sector by collecting direct feedback from users.
• Enabling consumers to share their opinions and feedback regarding the quality of services provided by their service provider.
• Monitoring compliance with consumer protection standards and regulations across all service delivery channels.
• Reviewing feedback, identifying opportunities for improvement, and implementing appropriate developmental actions based on data.
• Reducing repeated observation and minimizing the likelihood of disputes.
• Increasing consumer satisfaction and engagement.
• Supporting TDRA’s role in enforcing laws, improving services, and proactively developing the telecommunications sector.

Steps to benefit from the initiative:

1. Visit the “TDRA Eye” platform via the following link: https://digital.tdra.gov.ae/en/TdraEye
2. Log in using UAE Pass.

3. Share your feedback regarding the service experience you received from your telecom service provider.