Government Entities Social Media support

Service Description

The service allows federal and local government entities to get technical support related to social media platforms, in relation to:

1-  Solving issues related to the entity's account hacking

2- Renaming the account names, while keeping the account verified

Service Steps
  • 1 Step 1

    Log in using your UAE Pass account

  • 2 Step 2

    Send the service application with all details

  • 3 Step 3

    The request to be reviewed by TDRA

  • 4 Step 4

    TDRA to submit the application to the social media platform

  • 5 Step 5

    The government entity receives TDRA's response on the action taken

Expected Time

2 working days


Free of Charge

Target Audience

Government entities

Service Channels

Mobile Application

TDRA Website

Service Conditions

In the case of renaming the social media account, the new name must not be used by another party. Otherwise, the application will be refused by the social media platform.

Complication Level


Service Package


Service outcome

Coordinating with social media platforms to retrieve hacked accounts and/or change the name of the account on the platform while maintaining the verification

Service Remark


Service Limitation


Linkage to Other Services


Required Documents


Last updated :

18/09/2023 11:05

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