Grievance against authority decision

Service Description

This service aims to facilitate the submission of grievance  against decisions or violation decisions taken by TDRA against (Qualified) Trust Service Providers.

Service Steps
  • 1 Step 1

    Submit the application through available service provision channels.

  • 2 Step 2

    Complete the application form and provide the necessary data and documents.

  • 3 Step 3

    Pay the fees via available payment channels.

  • 4 Step 4

    TDRA will receive and review the application.

  • 5 Step 5

    Upon approval, obtain the license.

Expected Time

Within 30 days from the date of application completion.


To be announced later

Target Audience

(Qualified) Trust Service Providers licensed by TDRA

Service Channels

Mobile Application

TDRA Website


Service Conditions
  • Grievance application must be submitted within (14) days of the relevant TDRA's decision 
  • The application fee is non-refundable, regardless of the application outcome, whether approved or rejected.
  • TDRA reserves the right to reject applications not meeting requirements within 60 days from the submission date.
Complication Level


Service Package

Trust Service Provider License

Service outcome

TDRA decision

Service Limitation

(Qualified) Trust Service Providers licensed by TDRA

Linkage to Other Services

Issue Trust Service Provider License

Required Documents

  • Providing the grounds for the grievance along with supporting documents and meeting all requirements. 

  • Successful fees payment through TDRA's portal.

Last updated :

29/05/2024 16:09

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