Appealing TDRA's Decision for Trust Services

Service Description

This aim of this service is to allow the submission of a grievance request regarding a decision or violation of (Qualified) Trust Service Providers

Service Steps
Expected Time

Within 30 days of application completion date

Fees

Fee for appealing TDRA's decision is 2,000 AED

Target Audience

Business Sector

Government Sector

Service Channels

Smart App

TDRA Website

Email

Service Conditions
  • Providing reasons for the grievance, supporting documents, and all requirements
  • Completing the application fee payment process on the TDRA Portal
Complication Level

Complex service

Service Package

TSP Licensing

Service outcome

A decision by TDRA

Service Remark

- The grievance request must be submitted within (14) days from the date of issuing TDRA's decision - The application fee is non-refundable regardless of the final outcome of the application, whether being granted or denied, and if the requirements are not completed within 60 days from application submission/filing date

Service Limitation

TSPs and QTSPs licensed by TDRA

Linkage to Other Services

The service is linked to "Issuance of TSP License" service

Required Documents

No required documents

For assistance, get in touch through

Call: 800 12

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