Grievance against authority decision

Service Description

This service aims to facilitate the submission of grievance against decisions or violation decisions taken by TDRA against (Qualified) Trust Service Providers.

Service Steps

1 Step 1

Submit the application through available service provision channels.
2 Step 2

Complete the application form and provide the necessary data and documents.
3 Step 3

Pay the fees via available payment channels.
4 Step 4

TDRA will receive and review the application.
5 Step 5

Upon approval, obtain the license.

Expected Time

Within 30 days from the date of application completion.

Fees

To be announced later

Target Audience

(Qualified) Trust Service Providers licensed by TDRA

Service Channels

Mobile Application

TDRA Website

Service Conditions

Grievance application must be submitted within (14) days of the relevant TDRA's decision
The application fee is non-refundable, regardless of the application outcome, whether approved or rejected.
TDRA reserves the right to reject applications not meeting requirements within 60 days from the submission date.