Service Description
This aim
of this service is to allow the submission of a grievance request regarding a
decision or violation of (Qualified) Trust Service Providers
Service Steps
Expected Time
Within 30 days of application completion date
Fees
Fee for appealing TDRA's decision is 2,000 AED
Target Audience
Business Sector
Service Channels
Smart App
TDRA Website
Service Conditions
- Providing reasons for the grievance, supporting documents, and all requirements
- The grievance request must be submitted within (14) days from the date of issuing TDRA's decision
- The application fee is non-refundable regardless of the final outcome of the application, whether being granted or denied, and if the requirements are not completed within 60 days from application submission/filing date
Complication Level
Complex service
Service Package
TSP Licensing
Service outcome
A decision by TDRA
Service Remark
No service remarks
Service Limitation
TSPs and QTSPs licensed by TDRA
Linkage to Other Services
The service is linked to "New Application for Trust Services License" service
Required Documents
- Provide Trust Service grievance appeal request with supporting documents
- Provide all requirements:
- Copy of the license issued by the competent authority or otherwise entitling them to engage in activities in the country
- Statement of the commercial/business activities not related to Trust Services and Qualified Trust Services that the license applicant is authorized to practice
- Data of the license applicant's operating location or place of business in the country
- Copy of the license applicant's work plan, showing the nature and strategy of their business, goals, marketing plans, and service delivery plan
- Type of commercial/business/trade license and partners' shares therein, if any, and the organizational structure of the licensing applicant
- Statement of institutional and operational capabilities/capacities of the licensing applicant
- Compliance assessment report not exceeding one month
- Copy of the documents submitted during the compliance assessment process
- Service termination plan
- Financial data report for the last fiscal year issued by a UAE-accredited auditor, proving the availability of financial resources equivalent to (5,000,000) five million AED
- Providing a bank guarantee or insurance determined by TDRA, which is automatically renewed upon license renewal
