Grievance against authority decision

Service Description

This service aims to facilitate the submission of grievance against decisions or violation decisions taken by TDRA against (Qualified) Trust Service Providers.

Service Steps
Expected Time

Within 30 days from the date of completion of the application

Fees

The grievance fee for the Authority's decision is 2,000 AED

Target Audience

(Qualified) Trust Service Providers and Authorized Trust Service Providers licensed by Telecommunications Regulatory Authority and the Digital Government

Service Channels

Smart App

TDRA Website

Email

Service Conditions
  • Submit the reasons for the grievance, supporting documents, and provide all requirements.
  • Complete the application fee payment process on the Authority's portal.
Complication Level

Complex Service

Service Package

Trust Service Provider License

Service outcome

A decision issued by the Authority

Service Remark

- The grievance request must be submitted within (14) days from the date of issuance of the Authority's decision. - The application fee is non-refundable regardless of the final outcome of the application, whether approval or rejection of the application, if the requirements are not completed within 60 days from the date of submitting the application.

Service Limitation

Trust Service Providers and Authorized Trust Service Providers licensed by the Telecommunication Regulatory Authority and Digital Government

Linkage to Other Services

The service is linked to "Trust Service Provider License" service

Required Documents

Not available

For assistance, get in touch through

Call: 800 12

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