Grievance against authority decision

Service Description

This service aims to facilitate the submission of grievance  against decisions or violation decisions taken by TDRA against (Qualified) Trust Service Providers.

Service Steps
Expected Time

Within 30 days from the date of application completion.

Fees

To be announced later

Target Audience

(Qualified) Trust Service Providers licensed by TDRA

Service Channels

Mobile Application

TDRA Website

Email

Service Conditions
  • Grievance application must be submitted within (14) days of the relevant TDRA's decision 
  • The application fee is non-refundable, regardless of the application outcome, whether approved or rejected.
  • TDRA reserves the right to reject applications not meeting requirements within 60 days from the submission date.
Complication Level

Complex

Service Package

Trust Service Provider License

Service outcome

TDRA decision

Service Limitation

(Qualified) Trust Service Providers licensed by TDRA

Linkage to Other Services

Issue Trust Service Provider License

Required Documents

  • Providing the grounds for the grievance along with supporting documents and meeting all requirements. 

  • Successful fees payment through TDRA's portal.

For assistance, get in touch through

Call: 800 12

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