Customer Experience Test

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Service Description

This service aims to assist federal government entities in assessing the customer experience in the course of availing a service through the various Service Delivery Channels of the applicant entity

Service Steps
Expected Time

7 working days

Fees

Free of charge

Target Audience

Government Sector - Federal Government Entities

Service Channels

Smart App

TDRA Website

Service Conditions
Federal government entities are entitled to submit only one service evaluation request per year
Complication Level

Complex service

Service Package

No service package

Service outcome

Detailed assessment report on the tested service

Service Remark

No service remarks

Service Limitation

This service is for federal government entities only

Linkage to Other Services

No linked services

Required Documents

  • URL of the service to be evaluated
  • List of names, contact numbers and email addresses of test implementers
  • "Dummy" trial account to enable TDRA to apply for the service

For assistance, get in touch through

Call: 800 12

Evaluate Your Experience