Corporate Communications Department

The Corporate Communications Department is one of the supporting service departments at the Telecommunications and Digital Government Regulatory Authority (TDRA). It plays a pivotal role in managing TDRA’s corporate and media communications ecosystem, strengthening its institutional presence, and shaping its image locally, regionally, and internationally, in alignment with federal government directions and in reflection of TDRA’s regulatory and developmental mandate. The Department is responsible for developing and implementing TDRA’s strategic media plan, and for managing media, marketing, and communication initiatives associated with business units, projects, and national initiatives. Its objective is to establish a positive and credible presence across various media channels and to enhance effective engagement with the public and stakeholders. It also develops and manages digital communication channels, including websites and social media platforms, ensuring that institutional content is regularly updated in line with best practices. The Corporate Communications Department comprises two main sections: the Media and Public Relations Section and the Marketing Section. Their work is integrated in delivering media, marketing, and awareness roles; building institutional reputation; and strengthening TDRA’s visual identity and corporate brand, in support of achieving its strategic objectives and reinforcing public trust in its mission and regulatory roles.

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Human Capital Department

The Human Capital Department at The Telecommunications and Digital Government Regulatory Authority (TDRA) was established in accordance with the approved organizational structure of the Authority pursuant to Board of Directors Resolution No. (25) of 2012 and its amendments. The Human Capital Department focuses on employee-related functions through organizing its work across a set of activities that include employee training and development, performance evaluation, recruitment and hiring of new employees, employee orientation, and the provision of employee benefits and financial entitlements. The Human Capital Department comprises three main sections, through which human capital functions and responsibilities are carried out in accordance with the approved roles and responsibilities manual for organizational units:

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Administration Department

The Administration Department is responsible for providing administrative and operational support services to TDRA’s sectors and departments, in accordance with approved policies and procedures. Its responsibilities include overseeing support services related to facilities, maintenance, security and safety; managing assets and properties; organizing procurement and contracting matters; managing warehouses; and providing hospitality, transportation, and administrative communication services, in a manner that supports business continuity, enhances operational efficiency, and provides a suitable work environment for institutional functions. The Department also develops administrative frameworks, policies, and procedures; standardizes templates and processes; and strengthens compliance with approved laws and regulations, including quality, occupational health and safety, and sustainability requirements. It contributes to enabling digital transformation within the administrative domain through the automation of procedures and the development of supporting systems, thereby enhancing performance efficiency and improving the experience of employees and customers. The Department also plays a key role in administrative planning, operational risk management, and ensuring preparedness and effective emergency response, supporting operational stability and the continuity of institutional services.

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Finance Department

The Finance Department at The Telecommunications and Digital Government Regulatory Authority (TDRA) is responsible for planning and managing financial resources and promoting sustainability, compliance, and transparency. This is achieved through preparing and analyzing financial reports and final accounts; organizing and applying federal accounting rules and controls related to records and documentation; monitoring cash flows and forecasting future trends; studying investment activities and proposing appropriate strategies; monitoring and verifying revenues and expenditures; coordinating with the Ministry of Finance; responding to observations and reports issued by oversight authorities; and preparing studies and initiatives aimed at rationalizing expenditure and enhancing efficiency.

The department also works to reinforce compliance with International Public Sector Accounting Standards (IPSAS), activate smart analytics tools and BI Dashboards, and automate financial procedures through RPA, while utilizing the Hyperion platform for financial planning, budget preparation, and variance monitoring. In addition, the department prepares feasibility studies and measures the economic, social, and environmental returns of projects to ensure directing resources toward initiatives with sustainable impact and maximizing value for TDRA.

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