Administration Department
General Service Section
The General Services Section is one of the key sections that contributes to supporting the stability and efficiency of institutional operations by providing an integrated and safe work environment that enables employees to perform their duties effectively and efficiently. The Section is responsible for overseeing a range of support services, including facilities and building management, routine and emergency maintenance, security and safety services, cleaning services, employee office management, vehicle parking management, official travel arrangements within and outside the country, logistical services, hospitality services, and logistical support for institutional events, activities, and official meetings, as well as telecommunications services and warehouse management, in accordance with quality standards and approved internal policies and procedures.
The Section also plays an important role in enhancing facility readiness and ensuring workplace safety by implementing occupational health and safety requirements, monitoring emergency plans, and conducting periodic inspections of facilities and equipment. This helps reduce operational risks and strengthen business continuity. The Section further supports sustainability initiatives by rationalizing energy and water consumption, improving building operational efficiency, and implementing environmentally friendly practices in alignment with national sustainability directions.
The General Services Section has achieved results that have positively reflected on institutional performance, most notably by improving the level of services provided, enhancing responsiveness to requests and feedback, and reducing operational costs through improved resource and contract management. It has also contributed to strengthening employee and customer satisfaction with the work environment and support services.
The Section has further supported the successful delivery of numerous institutional events and initiatives, and has contributed to the transition toward smart services in certain operational areas, thereby enhancing efficiency and service quality. Through its approach based on proactive planning, continuous improvement, and integration with various departments, the General Services Section continues to support the achievement of TDRA’s objectives and to strengthen its operational readiness and sustainability.
Internal IT Support Section
The Internal IT Support Section provides technical support services to TDRA’s internal operation units. These services include providing emails to employees, installing and managing software, and managing and protecting the computers of the staff. The section also provides internet services and manages the technical environments of TDRA’s websites.
The Procurement and contracts section
The Contracts and Procurement Section manages all TDRA’s contracts with external suppliers to meet its procurement needs. The section manages the E-Procurement System to ensure efficiency, transparency and effectiveness of performance, as well as facilitating the procedures for submitting tenders.
