The Telecommunications Regulatory Authority (TRA) has been awarded three certificates by The International Organization for Standardization “ISO”, in the fields of Information Security Management, IT Service Management, and Energy Management. H.E. Hamad Obaid Al Mansoori, TRA Director General, received these certificates during a special meeting with Mr. Ahmad Al Khatib, The General Manager of the British Standards Institution in the Middle East and North Africa (BSI), at TRA office in Dubai.

TRA achievement of ISO certification in Information Security Management (ISO 27001:2013) is a confirmation of the ICT sector readiness to manage and control information security risks, protection, confidentiality and availability of information. TRA has also been awarded ISO certification in IT Service Management (ISO 20000-1:2011) for its excellent level of IT service management, as a result of focusing on strategic planning to improve the performance of services provided to customers and raising the level of information technology. Furthermore, TRA’s achievement of ISO certification in Energy Management (ISO 50001:2011) confirms its adoption of methods that ensure continuous improvement of energy performance including energy efficiency, security, use and consumption.

In this context, H.E. Hamad Obaid Al Mansoori said: “These certificates come within the context of enhancing the culture of excellence and quality practices in TRA, in line with the general directives of the UAE Government, and according to the directives of our wise leadership. The main reason of this achievement is the coordinated efforts of the working teams in TRA to apply best practices and international standards adopted by relevant international organizations. We in the UAE make all efforts for improvement and development to achieve advanced positions at all levels in global competitiveness indicators.”

The importance of ISO certification is reflected on TRA’s excellence as the information security system has been unified at the level of four departments: Information technology, e-government operations, aeCERT and aeDomain name. Moreover, the IT service system has been unified at the level of two departments: Information technology and e-Gov operations. Lastly, the energy management system has been implemented in TRA Abu Dhabi and Dubai, as well as in Jebel Ali warehouse, under the supervision of the TRA Building Project.

It is worth mentioning that TRA has previously obtained four ISO certificates in the fields of Business Continuity, Quality Management, Occupational Health and Safety Management, and Environmental Management.