The Telecommunications and Digital Government Regulatory Authority (TDRA) has launched “Coverage” initiative, which is an integrated center that enables early and advanced detection of the coverage quality of mobile networks in the country. The Center conducts field surveys to test, measure and analyze the quality of mobile operator networks and simulate user experience. The launch of the initiative is part of TRA's strategy to develop telecommunications services and improve customer happiness by consistently improving the quality of services offered in the United Arab Emirates.

Objectives of the initiative

The initiative aims to identify and address network and coverage vulnerabilities in coordination with the UAE telecom operators. TDRA sends analytical reports to the operators about the weaknesses and quality improvement of provided services, and maintains the follow-up with the licensees on the provided reports. The initiative contribute to ensuring the continuous development of quality of services provided in the UAE to achieve leadership and excellence in this sector at the regional and global levels.

Evaluation Criteria

The survey address mobile networks of licensees. Key Performance Indicators used in the survey include: