Dispute resolution with service providers
Service Description
A service available to telecom service consumers in the UAE to assist them with resolving any dispute that may arise between them and telecom service providers approved by TDRA as per the laws and regulations applicable in the UAE
Service Steps
Expected Time
- 5 working days for regular disputes,10 working days for medium disputes,15 working days for complex
Fees
-
Free of charge
Target Audience
-
Individuals
Business Sector
Government Sector
Non-Government Organizations
Service Channels
- Smart App
- TDRA Website
- Call Center
Service Conditions
First, the customer (applicant) must submit a complaint to the service provider. If the customer is not satisfied with the resolution of the complaint, he can apply for this service
Complication Level
- Complex service
Service Package
- No service package
Service outcome
- Dispute resolution between the customer and telecom service providers
Service Remark
- Please note that this service is for complaints against telecom service providers and not against the service providers and not against the Authority, as there is another service for complaints against the Authority
Service Limitation
- No service limitation
Linkage to Other Services
- No linked services
Required Documents
Supporting documents for the dispute (if any)
