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Complaint About Telecom Providers

About Service

Within its mandate as the UAE telecom regulator, TDRA receives customers' complaints against the performance and services of telecom operators (du, Etisalat, Virgin) in the UAE.

TDRA aims to protect the interests of consumers, improve the level of telecom services to achieve the interests of subscribers in the UAE, restrict licensees to standards of quality and performance and ensure their adherence to the UAE telecom regulations.

Service Steps

1 Step 1

Log in using your UAEPass account
2 Step 2

Fill-in the application form and entre the complaint number provided by the service provider and attach any required documents
3 Step 3

TDRA will study the dispute and contact you

Tutorial step by step

Expected Time

5 working days

Fees

Free of charge

Channels

Mobile Application

TDRA Website

Call Center

Customer Happiness Center Abu Dhabi

Customer Happiness Center Dubai

Terms And Conditions

None

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Required Documents

Identity Card
Written authorization or power of attorney letter (for business customers only)
Reference number of the complaint with service provider (if available)
Any other document to support the complaint (such as your phone bill, account details)