Dispute resolution with service providers
Service Description
A service available to consumers of telecommunications services in the United Arab Emirates with the aim of helping them to resolve any dispute that may arise between them, and telecommunications service providers approved by the Authority in accordance with the laws and regulations in force in the country
Service Steps
Expected Time
5 working days for regular disputes,10 working days for medium disputes,15 working days for complex
Fees
Free of charge
Target Audience
Individuals
Business Sector
Government Sector
Non-Government Organizations
Service Channels
Smart App
TDRA Website
Call Center
Service Conditions
First, the customer (applicant) must submit a complaint to the service provider. If the customer is not satisfied with the resolution of the complaint, he can apply for this service
Complication Level
Complex service
Service Package
No service package
Service outcome
Dispute resolution between the customer and telecom service providers
Service Remark
Please note that this service is for complaints against telecom service providers and not against the service providers and not against the Authority, as there is another service for complaints against the Authority
Service Limitation
No service limitation
Linkage to Other Services
No linked services
Required Documents
Supporting documents for the dispute (if any)
