Complaint about TDRA

About Service

TDRA provides the customers with the ability to complain against any of its services. A complaint is a statement submitted to TDRA by an external party, expressing their dissatisfaction with procedures or transactions they experience during applying to a service, or the method of service provision.


To view FAQs, click here

Service Steps
  • 1 Step 1

    Log in using UAEPass (for digital channels)

  • 2 Step 2

    Fill-in the required information and attach the supportive document (if available)

  • 3 Step 3

    TDRA will study the complaint

  • 4 Step 4

    The customer will receive TDRA response, and will be asked to submit his/her satisfaction level with the resolution

Expected Time

One working day


Free of charge


Mobile Application

TDRA Website

Call Center

Customer Happiness Center Abu Dhabi

Customer Happiness Center Dubai

Terms And Conditions


Rate the service

Required Documents

Supportive documents (if available)

Payment Channels

Not available

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Last updated :

16/01/2023 15:02