Customer Experience Test

Customer Experience Test

Start the service
Service Description

The service aims to assist federal government entities in evaluating the customers' experience during their journey to obtain the service through the various service provision channels of the requesting entity.

Service Steps
Expected Time

7 working days

Fees

Free of charge

Target Audience

Federal Government entities only 

Service Channels

Mobile Application

TDRA Website

Service Conditions

Federal government entities may apply for this service once a year only.

Complication Level

Complex

Service Package

None

Service outcome

Detailed report on the tested service

Service Remark

None

Service Limitation

This service is available to federal government entities only.

Linkage to Other Services

None

Required Documents

  • Providing the link to the evaluated service
  • Providing a list of the names, contact numbers and e-mail addresses of the test takers

  • Providing a demo account to enable TDRA to apply for the service

For assistance, get in touch through

Call: 800 12

Evaluate Your Experience