The service aims to assist federal government entities in evaluating the customers' experience during their journey to obtain the service through the various service provision channels of the requesting entity.
Log in using UAE Pass
Submit the service request
Hold an introduction meeting with TDRA to clarify the requirements
Provide all the documents and requirements (if requested by TDRA)
TDRA will conduct customer experience test
Receive the detailed evaluation report
Providing the improvement plans required to close the improvement opportunities mentioned in the report
7 working days
Free of charge
Mobile Application
TDRA Website
Federal government entities may apply for this service once a year only.
Complex
None
Detailed report on the tested service
None
This service is available to federal government entities only.
None
Not available
Last updated :
18/09/2023 10:58
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Number of visitors:
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