Customer Experience Test

Service Description

The service aims to assist federal government entities in evaluating the customers' experience during their journey to obtain the service through the various service provision channels of the requesting entity.

Service Steps
  • 1 Step 1

    Log in using UAE Pass

  • 2 Step 2

    Submit the service request

  • 3 Step 3

    Hold an introduction meeting with TDRA to clarify the requirements

  • 4 Step 4

    Provide all the documents and requirements (if requested by TDRA)

  • 5 Step 5

    TDRA will conduct customer experience test

  • 6 Step 6

    Receive the detailed evaluation report

  • 7 Step 7

    Providing the improvement plans required to close the improvement opportunities mentioned in the report

Expected Time

7 working days


Free of charge

Target Audience

Federal Government entities only 

Service Channels

Mobile Application

TDRA Website

Service Conditions

Federal government entities may apply for this service once a year only.

Complication Level


Service Package


Service outcome

Detailed report on the tested service

Service Remark


Service Limitation

This service is available to federal government entities only.

Linkage to Other Services


Required Documents

  • Providing the link to the evaluated service
  • Providing a list of the names, contact numbers and e-mail addresses of the test takers

  • Providing a demo account to enable TDRA to apply for the service

Last updated :

18/09/2023 10:58

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