Customer Experience Test
Customer Experience Test
Service Description
The service aims to assist federal government entities in evaluating the customers' experience during their journey to obtain the service through the various service provision channels of the requesting entity.
Service Steps
Expected Time
7 working days
Fees
Free of charge
Target Audience
Federal Government entities only
Service Channels
Mobile Application
TDRA Website
Service Conditions
Federal government entities may apply for this service once a year only.
Complication Level
Complex
Service Package
None
Service outcome
Detailed report on the tested service
Service Remark
None
Service Limitation
This service is available to federal government entities only.
Linkage to Other Services
None
Required Documents
- Providing the link to the evaluated service
- Providing a list of the names, contact numbers and e-mail addresses of the test takers
- Providing a demo account to enable TDRA to apply for the service
