The service aims to assist federal government entities in evaluating the customers' experience during their journey to obtain the service through the various service provision channels of the requesting entity.
Log in using UAE Pass
Submit the service request
Hold an introduction meeting with TDRA to clarify the requirements
Provide all the documents and requirements (if requested by TDRA)
TDRA will conduct customer experience test
Receive the detailed evaluation report
Providing the improvement plans required to close the improvement opportunities mentioned in the report
7 working days
Free of charge
Federal Government entities only
Federal government entities may apply for this service once a year only.
Detailed report on the tested service
This service is available to federal government entities only.
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