Customer Experience Test

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Service Description

This service aims to assist federal government entities in assessing the customer experience in the course of availing a service through the various Service Delivery Channels of the applicant entity

Service Steps

Expected Time
  • 7 working days
Fees

  • Free of charge

Target Audience

  • Government Sector - Federal Government Entities

Service Channels
  • Smart App
  • TDRA Website
Service Conditions
Federal government entities are entitled to submit only one service evaluation request per year
Complication Level
  • Complex service
Service Package
  • No service package
Service outcome
  • Detailed assessment report on the tested service
Service Remark
  • No service remarks
Service Limitation
  • This service is for federal government entities only
Linkage to Other Services
  • No linked services

Required Documents

  • URL of the service to be evaluated
  • List of names, contact numbers and email addresses of test implementers
  • "Dummy" trial account to enable TDRA to apply for the service

For assistance, get in touch through

Call: 800 12

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