Complaint about Telecom Providers

About Service

This service involves settling disputes of telecom consumers with their service providers

Service Steps
  • 1 Step 1

    Click on Start Service and then log in using your credential or create a new account

  • 2 Step 2

    Fill-in application for and entre the dispute number provided by the service provider (if available) and attach any required documents

  • 3 Step 3

    TDRA will study the dispute and contact you

Expected Time

We aim to resolve your dispute within 5 working days

Fees

Free of charge

Channels

Mobile Application

TDRA Website

Call Center

DXB Service Center

AUH Service Center

Terms And Conditions

The consumer should:

  • Take the reference number "if available" of the complaint
  • In case the complaint is not resolved by the service provider, raise it with TDRA
  • Attach the required documents

Rate the service

Required Documents

  • Identity Card
  • Written authorization or power of attorney letter (for business customers only)
  • Reference number of the complaint with service provider (if available)
  • Any other document to support the complaint (such as your phone bill, account details)