Customer User Experience Testing - UX LAB

Service Description

This service aims to assist federal government entities in assessing the customer experience in the course of availing a service through the various Service Delivery Channels of the applicant entity


Service Steps

Expected Time

7 working days


Fees

Free of charge


Target Audience

Government Sector - Federal Government Entities


Service Channels

Portal

Smart App


Service Conditions
Federal government entities are entitled to submit only one service evaluation request per year

Complication Level

Complex service


Service Package

No service package


Service outcome

Detailed assessment report on the tested service


Service Remark

No service remarks


Service Limitation

This service is for federal government entities only


Linkage to Other Services

No linked services


Required Documents

  • URL of the service to be evaluated
  • List of names, contact numbers and email addresses of test implementers
  • "Dummy" trial account to enable TDRA to apply for the service

For assistance, get in touch through

Call: 800 12

Did you find the content useful ?

You can help us improve by providing your feedback about your experience.


Have you used our services at our service center or digitally recently?

Evaluate Your Experience