UAE, 15 March 2023

The Telecommunications and Digital Government Regulatory Authority (TDRA) announced that the number of transactions carried out through the Government Service Bus (GSB) has exceeded one billion transactions, which reflects the level of integration and interdependence in the provision of government services and the consolidation of the Whole-of-Government Approach to serve customers. The GSB initiative interconnects the services of the federal and local government entities in an integrated manner, with the possibility of sharing data smoothly between the systems of those entities in order to provide fast, smooth and round-the-clock services to various segments of customers.

Commenting on this subject, H.E. Eng. Mohammad Al Zarooni, TDRA Deputy Director General for Information and Digital Government Sector, said: “GSB falls under the Digital Government Strategy adopted by TDRA as an enabler of digital transformation at the federal level, in line with the vision of the wise leadership to make customers at the center of government attention, and to provide services that contribute to enhancing society’s happiness. We are pleased with the level of GSB adoption, which reflects the partners’ interest in strengthening government integration to serve customers.”

H.E. Al Zarooni added: “This service is the result of cooperation and collaboration between more than 200 federal, local and private entities, which together provide a total of 470 integrated services that benefit from GSB, where data is automatically shared according to the requirements of each transaction.”

The GSB initiative is one of the main enablers of both government and private entities, as it helps those entities to provide their services in a coherent and integrated manner with seamless exchange of data between their systems to serve the customer's need to obtain government services without having to move from one entity to the other.

The GSB provides an integration platform for federal government entities to integrate with each other. It also facilitates integration with local government entities through a data carrier with each emirate. The GSB allows integration between federal and private entities by benefiting from federal and local government services. The GSB is in line with the main goal of the UAE Government in adopting an "integrated government" approach regarding the services of the participating entities and the ICT infrastructure that supports them.

The GSB is one of the services provided by FedNet. It contributes to improving user experience and enabling government entities to easily access multi-source data.