The General Authority for Regulating the Telecommunications Sector (TRA) unveiled its latest innovative editions, “Coverage”, at Gitex Technology week. “Coverage” is a smart and innovative system developed by TRA for field scanning, testing, measuring, and analyzing the performance of operators’ networks, in addition to stimulating user experience. Launching “Taghtia” reflects TRA’s commitment to enhancing and improving Telecommunication services and elevating customer satisfaction levels in UAE.

H.E. Hamad Obaid Al Mansoori, UAE TRA Director General, said, “TRA believes that customer satisfaction is a substantial station in its journey towards leadership and development and strives to achieve customer happiness. Coverage serves our strategic vision as it contributes effectively in protecting subscribers and elevating service levels through enhancing the Telecommunications services’ quality in UAE, in addition to tackling of issues and damages promptly. This project also highlights TRA’s vision for the Telecommunication sector in UAE and its willingness to cooperate with operators at all levels to provide the best for the sector”.

Coverage’s execution mechanism is based on the development of a smart and innovative technology system that performs a field scanning to test, measure and analyze the quality of the operators’ networks in the country, in addition to simulating the user experience. Then, the smart system gets installed in a tailor-made car. After the scanning completion, the system transmits the data that has been collected and display them in (Coverage Room) that was constructed by TRA especially for this purpose. Inside Coverage Room, data analysis, networks’ issue follow-up and resolution take place in coordination with operators and in the least time possible. Aiming to enhance the services provided to our customers, TRA will issue and provide a report featuring the networks’ quality, and its cooperation with operators to develop and improve the networks’ performance.

It is noteworthy to mention that the state-of-the-art model of the “Coverage Car” has attracted the attendees. The model underlined TRA’s keenness on distinction and commitment to innovation and creativity, in addition to its willingness to adopt new innovative ideas and implement them in an inspiring way.