The TDRA is the statutory body responsible for the regulation of the Telecommunications Sector in the UAE. The TDRA regulates the sector according to its mandate: the Telecommunications Law – Federal Law by Decree No. (3) of 2003 Regarding the Organization of Telecommunications and its amendments and according to State Policy.

Through the TRA´s Regulatory Framework we aim to create - where appropriate and needed - a set of regulatory instruments that will enable the UAE in reaching its objectives. (The objectives of the TDRA include: ensuring adequacy and enhancement of Telecom and ICT services throughout the UAE; establishing and implementing a regulatory framework; and promoting the UAE as a regional ICT hub)

Our responsibility/functions covers various areas of regulation, such as; consumer protection, allocation of scarce resources (spectrum and numbers), interconnection of licensee´s networks which will ensure that you can reach any subscriber to a number regardless of where they are and whom they are getting their services from, ensure the use of approved telecommunications devices, licensing and competition safeguard that acts as regulation of a market that is not competitive on its own.

When regulating the Telecommunications sector, the TDRA carefully analyses the need for regulation. In an otherwise functional market, very little regulation is necessary to ensure appropriate consumer rights and fair competition as most markets will ensure such factors via a natural selection of the best/most competitive services/products. However, due to the nature of the telecommunication market; the unusually high cost of establishing the required infrastructure and the appropriate allocation of scarce resources the market forces doesn´t work on its own. Therefore there is a need to regulate the Telecommunications Sector in order to ensure the supply, the prices, quality of service and consumer rights.

When the TDRA - with the corporation of the industry - identifies areas that need to be regulated in order to correct a competitive imbalance the TDRA will consult with the relevant stakeholders, take their point of views into consideration when finalizing a regulatory instrument. Further to maintaining close dialog with the industry the TDRA will investigating the need for regulation investigate best practices in other jurisdictions. The TDRA will only regulate where appropriate and will where market forces are sufficient de-regulate and let the market regulate itself.

 

Acceptable Use Policy

20/04/2008

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Code of Practice

20/04/2008

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Common Definitions Policy

20/04/2008

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Complaints Handling Policy

20/04/2008

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Domain Name Dispute Resolution Policy for .ae – .aeDRP

20/04/2008

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Domain Name Eligibility Policy

20/04/2008

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Domain Name Password Policy

20/04/2008

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Domain Name Renewal, Expiry & Deletion Policy

20/04/2008

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Domain Name Transfer – Change of Registrant

20/04/2008

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Domain Name Transfer – Change of Registrar

20/04/2008

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Privacy Policy .ae Domain

20/04/2008

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Registrant Warranties Policy

20/04/2008

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Reserved Names Policy

20/04/2008

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WhoIs Data Collection and Display Policy

20/04/2008

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Zone File & Registry Database Access Policy

20/04/2008

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Annex (4) of the Regulatory Policy on Mobile Subscriber Registration Requirements "Registration of Mobile SIM Card Points of Sale (PoS)"

20/12/2020

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DETERMINATION 1 of 2011

22/01/2011

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Determination No (1) 2012

01/03/2012

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Ex-Ante Competition Safeguards Regulatory Policy

27/11/2013

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Ex Ante Comp Safeguards - v1 1 -Update 30 Sep 2010 -final

29/09/2010

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Ex Post Comp Safeguards - V1 1-Update 30 Sep 2010-final

29/09/2010

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Market Review Guidelines - FINAL - PRC Approved (V1 0) 30092010

29/09/2010

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Reg Policy Comp Safeguards -V1 1-Update 30 Sep 2010 - final

29/09/2010

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Consumer Dispute Quick Guide

30/09/2016

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Consumer Protection Regulations V1.4

19/03/2019

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Customer Service Manual 2020

21/01/2020

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Persons of determination accessibility to telecommunication services in the United Arab Emirates 1-2014 - Arabic

17/12/2014

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Regulations Annex1 Consumer Dispute Procedure

29/01/2014

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Regulations Annex2 Complaints Regarding Marketing and Communications Practices

29/01/2014

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Instructions Cost Accounting, Accounting Separation and LRIC Modelling

28/12/2011

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INMARSAT communications company

26/01/2016

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Decision National Roaming

25/10/2008

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Decision Termination of Inbound International Traffic

25/12/2007

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Dispute Resolution Procedures

05/05/2018

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Instruction Compliance with Licence Obligation

11/07/2007

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Instruction Compliance with Licence Obligations

10/04/2007

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Instruction Interconnection

18/02/2006

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Instruction Mobile Site Sharing

21/05/2008

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Interim Decision National Roaming Western Region

28/05/2008

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Interim Decision Termination of Inbound International Traffic

19/06/2006

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Policy Carrier Selection and Carrier Pre-Selection

16/06/2006

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Policy Directory Database Interconnection Service

06/06/2007

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Policy National Roaming Services

29/04/2005

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Regulatory Policy Directory Information

13/09/2009

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Regulatory Policy Interconnection Pricing

14/12/2010

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Internet Access Management - Regulatory Policy

18/04/2017

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Regulatory Policy - Internet of Things (IoT)

14/04/2019

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Regulatory Procedure - Internet of Things (IoT)

05/03/2019

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Access public lands for the purpose of building network booster sites - in Arabic

03/10/2020

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Access to private lands

20/12/2020

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Land Property Right - ( file available in Arabic )

29/12/2009

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Alyah Advanced Satellite Communications Services License

07/08/2010

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Al Yah Satellite Communications Company Licence

27/02/2010

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Licence -Broadcast Satellite Transmission- Al Maisan

07/08/2011

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Licence - Broadcast Satellite Transmission - Intaj (1-2011)

17/07/2011

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Licence -GMPC- Thuraya

26/10/2013

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Licence -Public Access Mobile Radio- Nedaa

14/09/2009

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Licence -Public Telecom- du (2-2006)

31/12/2005

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Licence -Public Telecom- Etisalat

31/12/2005

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Licence -Satellite and Broadcast satellite services- Star (3-2010)

07/08/2010

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Licenses Template -GMPC

22/07/2008

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Licenses Template -Public Access Mobile Radio

22/07/2008

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licenses Templates -Broadcast Satellite Services

04/08/2009

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licenses Templates -Satellite Services

04/08/2009

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Resolution No. (6) of 2008 Regarding the Licensing Framework

30/08/2008

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Resolution No. (7) of 2008 Regarding the Licensing Regulations

30/08/2008

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Resolution No. (8) of 2009 Regarding the Approval of Acquisition Fees of Licensing Applications

29/07/2009

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Registration Requirements for Mobile Consumers Policy

26/09/2011

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Nedaa Corporation Licence

26/07/2021

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National Numbering Plan Version 5.3

02/06/2015

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Number Portability

04/08/2009

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Policy Dispute Resolution

01/10/2018

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Price Control Regulatory Policy and Procedure

27/07/2017

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Quality of Service (QoS) V2.0

23/09/2019

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Non-Ionizing Radiation Limits For Telecommunication Networks

20/06/2010

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Consultation Procedure

05/05/2018

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Dual Connectivity V1.0

23/09/2019

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Regulatory Instrument Designations

26/09/2009

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Unsolicited Elrctronic Commuincations

29/09/2009

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Aeronautical Radio Service Regulations

13/03/2018

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Amateur Radio Regulations v3.0

20/12/2020

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Cellular Systems Coverage Measurements Regulations

04/08/2009

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Earth Stations Regulations V4.0

20/12/2020

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Fixed Radio Service Regulations

17/05/2016

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Free Space Optics Regulations

14/10/2018

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Frequency Spectrum Fees Regulations 4.0

24/12/2019

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Guideline for Coordination of Satellite Network V2.0

13/06/2020

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Interference Management Regulations

22/07/2008

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Maritime Radio Systems Regulations 3.0

18/09/2019

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Mobile Communications OBV Regulations

11/12/2018

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National Frequency Allocation Chart 2020

28/03/2020

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Private Mobile Radio (PMR) Regulations

16/03/2016

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Radiocommunications Policy 2.0

18/09/2019

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Services Ancillary to Broadcast Production, Program Making & Special Events (PMSE)

14/10/2018

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Space Services Policy V1.0

19/03/2019

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Spectrum Allocation and Assignment Regulations 2.0

18/09/2019

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Spectrum Monitoring & Enforcement Regulations

22/07/2008

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Terrestrial Digital TV Switchover Plan

29/12/2009

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TRA Regulations for Unmanned Aircraft Radio Systems

13/03/2018

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UAE National Frequency Plan 2020

26/06/2021

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UAE Spectrum Outlook 2020-2025 v1.0

05/02/2020

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Ultra Wide Band and Short Range Devices V4.0

20/12/2020

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Mobile Telecommunication Apparatus - International Mobile Equipment Identity Numbers

16/01/2011

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Policy - Telecommunications Equipment Type Approval Regime V2.0

14/04/2019

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Regulation - Telecom Equipment Type Approval Regime 2.0-Chinese

13/05/2019

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Regulation - Telecom Equipment Type Approval Regime 2.0 - Hindi

13/05/2019

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Regulation-Telecommunications Equipment Type Approval Regime V2.0

14/04/2019

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Service Fees Policy - Type Approval Regime V3.0

14/04/2019

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SIM Cards point of sale registration policy

17/05/2016

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UAE Information Assurance Regulation

10/03/2020

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Voice over internet protocol Regulatory policy

29/12/2009

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DECISION - Carrier Selection and Carrier Pre-selection Interconnection Pricing

15/06/2007

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Decision National Roaming case Number : NR/D/19Mar08

25/10/2008

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DECISION Termination of Inbound International Traffic Case Number: IT/D/22Apr06/02

25/12/2007

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Interim Decision | National Roaming - Westren Region

28/05/2008

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Response to PFR - Case IT- final version 11 March 08

10/03/2008

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Response to PFR Etisalat

11/11/2008

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Termination Of Inbound International Traffic Case IT/D/22Apr06/02

19/06/2006

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ANNEXURE to Determination No. (2) of 2012

30/06/2012

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Determination No (1) of 2011 Relevant Markets for Telecommunication Services and Related Products in the UAE

22/01/2011

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Determination No (2) 2012 Etisalat’s Regulated Weighted Average Cost of Capital

30/06/2012

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DETERMINATION NO (2) OF 2011 Carrier Pre-Selection Charges

21/12/2011

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REDACTED- VD (1) OF 2009- Non-Compliance with Directive No (3) of 2008

15/03/2009

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VD NO. 2 OF 2008 - Price Changes-FINAL2(REDACTED)

17/12/2008

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