Customer Experience Test
Service Description
This service aims to assist federal government entities in assessing the customer experience in the course of availing a service through the various Service Delivery Channels of the applicant entity
Service Steps
Expected Time
7 working days
Fees
Free of charge
Target Audience
Government Sector - Federal Government
Entities
Service Channels
Smart App
TDRA Website
Service Conditions
Complication Level
Complex service
Service Package
No service package
Service outcome
Detailed assessment report on the tested service
Service Remark
No service remarks
Service Limitation
This service is for federal government entities only
Linkage to Other Services
No linked services
Required Documents
- URL of the service to be evaluated
- List of names, contact numbers and email addresses of test implementers
- "Dummy" trial account to enable TDRA to apply for the service
