A service available to consumers of telecommunication services in the UAE, aims to support them in settling any dispute that may arise between them and the telecom service providers licensed by TDRA in accordance with the laws and regulations applicable in the UAE.
Submit a request through the available channels
Provide the required documents
TDRA will review the request with the service provider and take the appropriate decision according to the UAE applicable laws
TDRA will send the response regarding the complaint to the customer and resolve the dispute
Assessment of the customer's satisfaction with complaint resolution
5-20 working days (If the complaint is classified as complex; it may need more working days)
Free of charge
Initially, the customer (the applicant) must submit a complaint to the service provider, and if the customer is not satisfied with the resolution of the complaint, he/she can apply for this service
Dispute resolution between the customer and telecom service providers
Please note that this service is related to complaints against telecom service providers and not TDRA. Another service for complaints about TDRA is available in "page no. 16"